All reviews for 1 Source Heating and Cooling, LLC

1 Source Heating and Cooling LLC delivered excellent customer service from the initial phone conversation to resolving the issue, which exceeded my expectations. I missed the technician on the first attempt because I had to leave the house during the service window for a family matter. They called to let me know they’d need to reschedule, but were gracious enough not to charge additional fees, which is their policy. The technician came out the very next day, assessed the problem, and found a wiring issue that needed to be addressed. He explained that he’d have to send in a request for approval before they could proceed, and once approved, they’d be back. At that point, I assumed I’d have to wait about a week for the approval and then a reschedule, which wasn't that big of a deal because we now knew what needed to be fixed and knew that it could be fixed, but that evening, our other air unit went out. The other air unit was helping to cool off the portion of the house where the original broken air unit wasn't, so it was unbearably hot in the house. I wasn't at the house the next morning but when I got back, I realized that I didn't call them to let them know about the 2nd air unit. At 1pm, I called to let them know, but before I could get anything out, the rep told me that the original repair had been approved and they’d be back the next day. I was surprised at how fast that got approved and how fast they could come back, but I also needed to tell her that now both units were out. She was extremely empathetic and understood immediately, and said she’d check if the technician could come that day instead of the next and promised to call back with an update. An hour passed and I hadn't gotten a call back so i figured that the tech didn't have the capacity, and she'd call back soon....but then I heard I knock on my door and it was Chris the technician! Even with a packed schedule, he was able to fit our air issues in his schedule. I’m forever grateful for their kindness, communication, and willingness to go above and beyond. I would absolutely recommend them to anyone needing HVAC service.

They lie to their customers about what’s needed to ramp up cost. Others have experienced the same issue with this company. Don’t use.

This company did not fix my ac at all. They were assigned by our home warranty and now my wedding and engagement ring are gone.

AWFUL COMPANY! The tech is either too lazy to do any work or too clueless to understand how to do his job. And then when I talk to the ghetto girl that answers the phone, she cuts you off before you can finish your sentence and has the audacity to raise her voice. I'm getting on NextDoor now to tell everyone not to use this company EVER!!!

My warranty company referred this company. From the time the technician arrived at my house he was rude and unprofessional. It took the technician a week to give a diagnosis to which he did NO work. No customer service skills at all! Would not recommend!!!!

I had 3 appointments set that the company fail to show up for. When contacted on the 3rd service call they allege I'm out of their service area. The lack of communication, professionalism and truthfulness is disturbing. How do you expect to run a successful business with poor customer service & lack of professionalism.

Where to begin with this horrendous company!? So missed the emergency appointment on a Monday.. didn’t show up for appointment on Tuesday.. Fixed AC on wed broke 20 min later wouldn’t come back.. came back Thursday fixed it broke 20 min later Wouldnt come back .. and Today they refused service Bc they didn’t know how to replace it!!! Do not use this company under any circumstances!!! If u have a warranty refuse service from them.... These people are clowns and you owe me for lost food and electric bill!!!! DO NOT EVER Ever ever ever ever ever ever ever use these idiots ever!!!

Worst HVAC experience ever. They rescheduled furnace repair right before a freezing storm, took 3 service trips and still not able to fix the problem, no emergency hours, tech not available for part of the week, scheduler not in the office during business hours. If you want your system fixed, do not contact them.

My experience with souce1 was very inaccurate, I was told one simple solution would fix the whole unit they replace last year. This is immediate, after that the system failed to work. Then I was told at a later time that solution could maybe fix the problem or not, but now I needed to change out my entire furnace to match the much smaller unit they replaced would work instead. Which is way more expensive than the original solution given at first. Very disappointed still no air in this heatwave

This company was assigned to fix my A/C through my home warranty company. It has been two days, and we have called several times (on both sides), at all times throughout the day, and no one EVER answers the phone!!! The recording says that if no one answers, we are calling outside of business hours...well then they must never be open! And they don’t even leave an option to leave a voicemail! Nor do they return emails! Well, if that’s the case, you probably shouldn’t offer your services to the number one home warranty company in America!!! Next!

Terrible company, terrible customer service. it took almost two months to get my AC unit replaced. Thankfully i am not elderly or have a baby. They are hard to reach and don’t get back to you. I talked to them on a Friday and she said she would call back after lunch, never called me so i had to wait again until Monday to be able to reach them. After finally scheduling an appointment and me taking off work to be home, i called them 30 minutes after they didn’t show up to my scheduled appointment, where i was told that they were planning on calling to reschedule for the next day??? Meaning they expected me to take off work two full days, one day without notice. No apologies, no compensation, no compassion for having no working air conditioning during some of the hottest days of the year. Fortunately every service man i dealt with was wonderful and professional, however the women working the phones aren’t. Terrible company with terrible customer service and i would never recommend them to anyone.

So this company was sent out through my home warranty which was American Home Shield. I just canceled them after 20 years. I believe they were sold to another company and the company that owns it now or working with some shady contractors . 1 Source Heating and Cooling came out October 16th to service my furnace, it took them 2 and 1/2 weeks to send the diagnosis in to American Home shield, only for them to not approve my service request . I have been told by other contractors that American Home shield are now working with some shady contractors.

Believe all of the one-star reviews you read!!!

This company was recommended by my buyer's home warranty company, who will hopefully never use them again. We were told that we needed to have our blower replaced in our heater due to faulty venting. Thankfully we did not trust their opinion. We got another opinion and found out that the blower was working perfectly fine, the venting is perfectly fine. It was a relay. It was fixed at a fraction of the cost. The blower is working perfectly fine right now and we finally have heat, no thanks to 1 source.

I hear of shady businesses or inept repairman, but this is ridiculous. I really didn't believe that people were really like this. How can someone say that the blower is broken when the blower is working perfectly fine right now. They're either inept or they're lying. Bottom line, I would never recommend this company. The guy they sent out did not know what he was doing or he was falsely raising the price. Either way... big mistake.

Very unprofessional! They called to set an appointment for my furnace but never set the appointment. The lady stated that she would give me a call back but never did. When I call them back they were close on a Friday. It's been almost week no words. This is a vendor from my home warranty plan. I'm pissed because I have small children and we have freezing in our house.

I gave 1 star for the technician. Because he was nice. If I
could have put 0, I definitely would have. This company was sent to service my air conditioning system by my "scam warranty company". I waited from Monday, June 24th until the evening of Friday, June 28th for a diagnosis of the problem. They put in a diagnosis of "not normal wear and tear " on a 43 year old unit.😳 I was blown away. I then spoke with one of their "receptionist" who told me that, "the home warranty asks for that so they can deny my claim". Which is fine, I'll handle that separately. But I ASKED for an estimate for repair of my condeser and recoil, I believe that is what it's called, in which she said that I would have one in the next 15 minutes to an hour. That was Saturday, June 29th it is now Wednesday, July 3rd. I have since had a reputable company Academy Air/Morisson Heating and Cooling come to my home on Tuesday, July 2nd and install an entirely NEW air conditioning system in my home. I don't mind spending the money, especially with my people. But you have to be more professional and about the business. This is a good example of being too "hood" and "hip" to handle business. I don't recommend this company, but to each his own. My experience was not good. And I STILL have NOT received any responses from them.

Needs a zero star button. This company is unprofessional, does hold true to said obligations and is uneducated. This company replaced my ac unit, the ac starts randomly shutting off. I had a different company to come service the ac. The company stated the ac unit is too big for my current furnace so my Home warranty hooked me back up with 1source. 1 source says that issue is impossible (completely not accurate) 1 source was also aware of all said details from the previous tech before they arrived and refuses to look into the issue because now it’s now a furnace issue. That was obvious and this company caused the issue yet refuses to take ownership. This company also came out look at my system and said nothing was wrong give us a call once it shuts off again so we can grab the error code from the FURNACE, I did that and the tech never showed back up. 3weeks later the ac is completely down and the tech literally shows up says I have a furnace issues and that I need pay the fee and r/s. I wouldn’t recommend doing business here. Now I have to redetail all these events to the the home warranty company and previous techs to help hold this company accountable.