All reviews for Flow King Rooter

I had an issue with a water heater at one of my rental homes not being installed up to code. The county inspector noticed a permit was never pulled during the re-occupancy inspector, so I was asked to have a licensed plumber fix the code issue and pull a permit. Flow King rooter gave me a competitive bid to pull a permit and fix the issue, and they did a good install, and responded quickly.

UPDATE: We run into an issue with the permit showing up in the county system, apparently due to backlogs. Silvio immediately reached out and helped me sort this out.

We had to have plumbing work done for the sell of our home in Florissant Mo.. Scott was the technician was great to work with. He was very professional and made sure all the repairs were completed by closing. Great Company to work with.

The guys were great…very professional and communicated with me the entire time they were working. They are a bit more expensive than most companies…@$300 to snake one kitchen drain…but they were already here and I felt obligated to allow them to do the work. I don’t think I’ll be using them again due to them being a lot higher than competitors that are just as professional and knowledgeable…customer service is great…

The experience from beginning to end was much less than desirable. Communication was subpar at best, and the work discussed during the walk through for the bid was completely convoluted in the written bid - mind you this bid didn’t arrive until after multiple phone calls where he ultimately stated “I’ll go out to my truck and write it now.” The timeline for the requested was work explicitly stressed prior to agreeing to their bid, and I believe it was only agreed to as a “money grab”. We had another highly professional master plumber come in after the work was completed and pointed out several points that should have been made by this company. Luckily, lesson learned so they will not be retained for our remaining 2 investment properties nor those in the future. It’s a shame that integrity means so little among those in this trade as of late. They thought they were pacifying and doing me a favor by offering money off at the end, but I can play the game just as well.

Use them to repair a service line To the house. I called another company and they said they were going to subcontract it to flow king. I should’ve been suspicious when they quoted almost $6000 dropped it immediately 1000 and then met their competitors price at half that price $2500. Come and find out they were not even subcontracted by the plumbing company That I called. The service guy for the company I called was going to work for them stole the work and gave it to flow king. They claimed to have a permit, but did not because the county wouldn’t issue one because it was covered under an insurance program through county. Bottom line is I had to call the county and get involved in order to get the bits that was left over about a week filled in. When it was filled in the yard was nothing even close to what it was before probably gonna cost me another thousand dollars to get the dirt and rock put back that they tore out

They charge more than double that of other people and did not stand behind their work. Due to the extreme pricing I had a different company come in and camera the line and just found that it was not cleaned out properly. They told me one price over the phone and then when the guy got there he charged another $60 higher than the highest price they gave me on the phone. He tried to charge me $265. On the phone they said it would cost between $150 and $205, But since there’s poop in the basement they probably think they can charge whatever they want because who’s going to turn away someone that is going to clean up the poop in the basement

Use Drain King LLC. he charges $59 to cable the line and $89 to camera it.

The WORST experience I have had with a service company! Plumber came out and didn't have a clue what he was doing! They were suppose to give us a quote for the repair, but it never came. They we talking about cutting holes in walls, changing pvc to copper, etc... We had a Reputable company come out and fix everything in an hour and it's Warrantied!!!! DO NOT USE THIS COMPANY THEY ARE OUT TO OVERCHARGE YOU FOR REPAIRS THAT AREN'T NEEDED!!!

Horrible communication, no results. I reached out to Flow King to repair my water softener, and they indicated they would be happy to help me. They have always been polite. Unfortunately, that's about the only good thing I can say. Over the course of four months I've spoken with the office over a dozen times, not one time have they ever called me; every time, I had to call them. The one time I did get a call it was their plumber directly calling me (to tell me that he couldn't make his scheduled time & maybe he could come by Saturday, instead). At the end of this ordeal, the part they installed didn't actually fix anything and they had no idea what the problem was. As a cherry on top, they left my water softener in worse condition than it started, then sent an invoice including two separate diagnosis fees despite having not diagnosed anything.