Water Damage Restoration reviews in St. Louis, Missouri

This was one of the most stressful contractor experiences we’ve had.

We hired Nick from Innovative Cleaning & Restoration LLC for mold remediation and flooring demo at our property in Florissant, MO. As out-of-state owners, we relied heavily on clear communication, documentation, and sticking to the agreed scope.

We paid a 50% deposit based on a written contract that clearly outlined the work. After the job started, Nick told us the contract was “wrong” and demanded an additional $2,000 to continue for work that was already included in the original agreement.

We did not refuse to pay. We asked for a clear, itemized breakdown and requested that he proceed under the contract we both agreed to. The explanation we received did not justify the increase, and the numbers did not align with the original scope.

Instead of clarifying or working through it professionally, his tone and behavior changed significantly. Communication became increasingly confrontational and at times felt alarming when we asked reasonable questions about the scope and pricing.

We made multiple efforts to move forward; including offering to pay more as a compromise and requesting basic documentation of completed work so we could fairly reconcile payment. As out-of-state owners, this is a standard and reasonable request, but that documentation was never clearly provided.

Nick refused any compromise, claiming he had done “extra” work for free, but then attempted to charge for it after the fact. When we did not agree to unauthorized charges and asked to follow the original agreement or to agree on reasonable compromise, communication escalated further and included messages that were very concerning (screenshot included).

Instead of resolving the issue, Nick walked off the job and declared the project “closed” before completing the agreed scope, and refused to return the deposit. He stated they would clear out of the property that day.

After that, he later sent messages claiming equipment had been left behind and that we had “allowed it to be stolen.”. We had our realtor and multiple contractors go by the property and verify no equipment was there.

After other professionals raised concerns about the work Nick did, we requested his insurance information. He refused to provide it.

We made every reasonable effort to resolve this cooperatively. The issue was never unwillingness to pay; it was simply a request for transparency and to follow the agreed contract.

We ultimately disputed the deposit through our cardholder, and the chargeback was approved.

I understand that projects can uncover challenges, but demanding a large additional payment without a clear, justified breakdown, then refusing to complete the agreed work and handling the situation this way, was very concerning.

If you’re considering this company, especially for mold remediation work, I strongly recommend:

- Get a detailed, itemized scope in writing
- Be cautious of significant mid-project price changes
- Keep all communication in writing
- Request proof of insurance upfront

I wish this had been handled professionally.

We had a pipe burst and damage two levels of our home. Innovative came out the same day and performed a miracle. Cant believe how fast they worked. Amazing comoany. Thanks guys.

I had a foundation leak that damaged several rooms in my basement. Nick and his team performed wonders and had my basement drying in hours. Even showed me where the foundation issue was located. A must call company.

This company is phenomenal! They were punctual and very professional. Nick is a joy to work with and is very thorough and knows what he is talking about and doing. I can't say enough good things about this company. Will definitely use them in the future.

i was skeptical at the initial quote, but once we actually discussed the procedures and the time frames of the job at hand, i feel i made the right choice. these guys were great. they were very professional and ensured all mold was gone before removing the air cleansing systems. i would definately recommend Nick from innovative cleaning.

We had a bad strom over the weekend so when we got back in the office it was water up to our ankles so we called Innovative Cleaning and Restoration came out and made it look like there was never any water damage at all. Nick and his crew was so professional and got it done quickly. If it ever happen again I wouldn't hesitate to give them a call

This "business" is a complete scam. We hired Nick to restore our roof beacuse water was coming through and he just went up there and put down a big plastic bag. After paying him thousands of dollars for essentially a huge plastic bag we now have the same problem but our ceilings are falling down inside the house and there is a huge bag blowing around on our roof. Nick the owner isn't awnsering our calls and we are now having to have the Sheriff serve him papers. Terrible idea to ever hire them to even sweep a floor. Worst laborers in St Louis by far!

Nick and his worker were fantastic in finding my burst pipes in the dry wall, cleaning the water damaged areas, and going above and beyond to take care of what needed to be done. He went to multiple stores to get needed parts and lit my pilot light in my water heater (which I didn’t even think of as a necessary fix). Highly recommend their services.

Innovative cleaning & Restoration is a company in which you wish all companies were like to have work for you. Nick the owner, makes his clients feel like they are important to him. He is willing to go beyond to complete the job for you. He is honest and very considerate. He makes it a point to make sure his customer is satisfied and try to make sure that you understand what he is telling you and that you understand him. Nick welcomes the customer to call him anytime with concerns or questions. I highly recommend Nick to anyone who needs to hire someone in his field. You will not be disappointed and you will be glad that you chose to hire Nick. The work that he does is very thorough and to your satisfaction.
Thank you Nick!

Nick was absolutely amazing! He was the only company to come in my home and respectfully bid the job in a matter of minutes. He thoroughly broke down the important factors that needed addressed and answered all of my questions I had the day of the initial bid. The crew and himself used all proper containment needed to ensure my home was not damaged further by any demo they had to perform. After the job was complete, he has since returned correspondence and double checked to ensure I was happy with the completed work they had performed. They are the most professional and customer appreciative company I have come in contact with. I RECOMMEND INNOVATIVE CLEANING AND RESTORATION LLC. TO EVERYONE WITH A 5 ☆ RATING. they are great!

As a devoted pet owner, keeping my home clean can be a challenge, especially when dealing with pet stains on the carpet. Voda Cleaning & Restoration came to the rescue! Not only did they eliminate the stains, but they also understood the importance of creating a safe and pet-friendly environment. My carpets look brand new, and I can't thank Voda enough for their exceptional service.

Voda made this process for us smooth and easy for us! They are very trustworthy and very transparent with everything!

Voda responded to my flood emergency in an efficient, financially reasonable and respectful manner. I was very grateful for their professional service, which gave me some peace of mind during a very emotional and trying experience.

Hands down the best carpet cleaning I have ever had! Want your carpets to look great, call Voda! Excellent job!

I highly recommend Darren Hillis and Voda Restoration if you need your carpets, tile & grout, upholstery, drapes or more cleaned. Or if you’ve recently had water in your basement, or water damage in any form. Darren and his team are top notch.

Darren and his team came through with flying colors to rid my home of odor caused by my dog getting sprayed by a skunk. Hands down fast time and quick response by his team of experts with knowledge of solving the problem

Voda Darren Hillis did an amazing job on our (20 yr old) tile and grout. He deep cleaned and sealed the grout lines. It looks great. Darren was very nice and he took his time to explain the process and aftercare. I will definitely use them again.

I would strongly recommend this company. Darren was great at explaining everything and Joe and Malcolm were just the best so hardworking. They did a great job. Actually it was like working with family

Darrin and his team weee awesome. I was so pleased with their professionalism, and. The carpet cleaning. We had also
Just got the room painted and new floors. They were very careful and used corner guards for the walls and protective for floors. We are very pleased
And happy with everything. Thank you Darrin
and his team!!!

We recently tried Voda Cleaning for the first time to clean our home’s air ducts. It was an exceptional experience from start to finish. Very professional, responsive and thorough. Customer service was great, and it’s nice to feel like we have someone trustworthy for variety of any future needs.

If I could give a10 rating I would. On time, extremely professional, Malcolm made sure all our expectations were met, and Voda should be proud to have someone of such character working for them. I highly recommend Voda and Malcolm.