Mr. Green Landscape Maintenance

My Condo Association hired Mr. Green on the basis of their solid reputation. We will not be hiring them again. Everything started friendly and helpful, but as delays occurred they did not keep me informed. I had to keep calling to get information and to push for work to be done on the schedule we hired them under. They offered some additional service to make up for the delays after finishing the original work we hired them for but did not complete the extra service. They claimed that they couldn’t do it because of parked cars, but had not given us a day or time so that I could ask residents to move since it was a Saturday morning and people weren’t leaving for work. They did not alert me when they arrived and did not inform me that they’d even tried for another six days.

I called and texted to try and find out what was going on with no response. They only contacted me again to send in the invoice. When I expressed dissatisfaction and tried to point out the communication issues, I was yelled at by David even as I was trying to give him information to send in the invoice. When trying to confirm that the invoice would match the estimate given that I’d already been alerted that there would be extra charges for chemicals use, I was threatened with a lien and shouted over when trying to explain my meaning.

They simply did a poor job of communicating any kind of schedule and keeping me in the loop as to what they needed, and when this problem was pointed out they turned aggressive and threatening. Having them work for us was a very bad experience. They were badly overbooked and taking their frustrations out on customers who had already been patient with two major delays in getting work done. While they got the original work done, they turned this process into a very stressful and time consuming issue.

My wife and I have both appreciated Mr Green's service and expertise. Not only do they offer great products, they are knowledgeable and willing to educate us about each of the choices made in the lawn care process. Doug is especially helpful - and continuously committed to a job well done.

Outdoor Solutions did a backyard landscape for me and my family , including a hardscapes bbq and outdoor kitchen . great work done within the date they told Me and it came out awesome!!! will definitely recommend them to my friends and neighbors