Bakkila Plumbing & Heating

Great People great workmanship Great Customer Service Highly recommend !

This has been the most upsetting experience I have ever had with a contractor. The last week of May my guest cabin had a leak and a Bakkila employee came to fix it. I also had to pex pipes for a heating system that were cut due to some work done in my basement. I asked the employee to fix those as well. He said he didn't have the correct size piece and that he would be out soon to fix it. In July I touched base and one of the owners said they were aware and had some big jobs, but they would be out as soon as possible. I touched base again in the end of August, with the same answer from the owner. In September when I called again she claimed that her husband didn't know what needed to be done. I had to call 3 times in September to finally get an employee to come do the work. He was supposed to fix the pipes and prepare the outdoor stove for use by charging the system with water. Before he left I asked if he put water in the system, he replied "Yes, it is all ready to go!". I thanked him and the next morning I got a call from the owner demanding I pay the bill in cash and that she would meet me in town. When she showed up she didn't have an invoice. I wouldn't pay without an invoice and reaccept, especially cash because I was worried they might "forget" I paid. Then a few days later went to start a fire in my stove only to notice the heat going up at an excessive rate. I figured out there was no water in the system. I immediately shut everything I could down and started putting water in the system (which took over an hour to fill up, so it wasn't just "low"). As a result of the lack of water the main pump seized up. Bakkila claimed that a rock got in my system while doing work, but the only place the line was cut was indoors and several inches above the floor. I also have a "Y-screen" in the system, so even if there was a rock in the system it would have been caught and stopped by the screen. I had another plumber remove and inspect the screen for damage and it is in perfect condition, so there is absolutely no way that a rock got into this pump like Viekko is claiming. I asked him to make it right by replacing the pump at cost, but both owners got very aggressive so I ended up calling another more professional plumber who was able to correct Carl and Viekko Bakkila's negligence and mistakes and get my heating system in perfect running order.

Veikko and his team are absolutely wonderful to deal with. The service was awesome, from our new build, to the selection of hardware. Their service is prompt, friendly, and their work is top-notch!! We would highly recommend them!