B & B Heating & Air Conditioning

Great people,great service, quality products. I was very happy when they put in my AC and I am happy today they also repaired my heater motor and everything is still working great. Highly recommend these guys

Our company used B & B heating for a job and we regret it. We had trouble getting them to respond when called, so we ended up calling another company also. Finally B & B showed up and diagnosed a problem and told us they fixed it. Within 2 or 3 days the AC unit would not work again. Another company was called out and had to replace the entire unit because it was burned up. We paid 1900 cash for the new unit and were very pleased with that company. Several weeks later we received a bill from B & B for the supposed repair. When we approached them and wanted to discuss the issue and seek a compromise on the bill we experienced complete disrespect and resistance. The company was rude to my property manager and me. They refused to own any of the problem and would not even consider reducing the bill or meeting us in the middle. During the discussions, they ran the competing company down and indicated that they were not a reputable company. We were left feeling very disrespected and cheated. I have instructed my property manager never to have B & B come to any of my properties again. He agreed and went further by saying that he would never use them again for any of the properties he manages for other owners either. It would have gone a long way for them to have shown some empathy toward our situation. Whatever happened to "the customer is always right”? I would have gladly compromised and paid half the bill and walked away feeling understood and respected. I can't with good conscience recommend a company to friends if they leave me feeling that they cheat people and have no ethics. I will pay the entire bill because it's a legal debt and it's the right thing to do; however, I will never forget how they left us feeling after our transaction with them.

B & B has been our go to HVAC Company for many years. There is none better in Great Falls in our opinion. They know what they are doing and the prices are fair. Had several Heating Units installed and we are very happy with their products and service. 5 Stars!!!!!!! Robert and Monica Branch