aksarben® Heating, Air Conditioning & Plumbing

This was by far the worst experience I’ve ever had just trying to get a simple price estimate. I first called about a week ago to ask for pricing. The representative put me on hold, came back, and told me it would be about $80. I specifically asked if that price included everything, and she said yes—minus the cost of the part. She even offered to put me on the schedule and said I could call back to cancel if I found a better price.

I later called to adjust the appointment time and had a feeling I should verify the pricing again. The second representative repeated the $80 price and again confirmed it included everything. Then she launched into a monthly plan that would reduce the service fee from $80 to $25. That’s when I realized the price I had been quoted was only the service fee, not the actual cost of the work. When I questioned that, she admitted customer service cannot give actual pricing at all. When I tried to cancel, she said she’d transfer me—and then hung up on me.

I called back, and the next person said he could have a plumber call me before arriving to discuss pricing. I asked whether I could cancel the same day if the quote was too high, and he said yes.

The day of service arrives—about 3 hours before the appointment—and I still hadn’t heard from anyone. I called again, explained everything, and asked to confirm that canceling day-of was still allowed. The first call disconnected immediately. When I finally reached someone, she informed me I didn’t even have an appointment anymore—they had already canceled it because of the service fee issue. She was the only honest and helpful person I spoke with throughout this entire ordeal.

This company wasted my time, gave me conflicting information, and repeatedly failed to communicate clearly or professionally. I will never use their services and will strongly encourage friends and family to avoid them as well.

Took me five quotes to get someone with the right product, right price, and very important the right financing.

Great job and nice to have reliable heating and cooling back in my property. Great crew too and the salesman wasn't pushy at all.

All around a good experience. The appointment was the same day for a clogged sink. Everything was thoroughly explained about the condition of my home plumbing system. They offered a free sewer scope (very nice and knowledgable tech), which allowed me to catch a few problems very early. This will end up saving me a few thousand dollars. I'm now going to have them check the other systems in my house (furnace, hot water heater, humidifier). Aksarben has gained a loyal customer for sure.