Metro TV & Appliances

I want to give a personal thank you to Tom. He was not able to repair the lemon of a washer I have. However, i was able to get reimbursed by my protection plan. Tom was very prompt, friendly, courteous, and very truthful regarding the issues with my machine. Thank you so much Tom.

Whirlpool scheduled us with them to do warranty work on our refrigerator. When they called me to verify the information, they said it would be cash when they arrived. I told them that the parts I needed were under warranty (my problem was diagnosed by someone that did not do warranty work for Whirlpool, whole other bad experience). I was told I had to call Whirlpool back and get them to amend the work order. So, I spent another 20 minutes calling Whirlpool back a second time. I called the morning of my appointment and they said they weren't coming out, none of my information had been verified and they never received an amended work order. If someone comes out, diagnosis a problem and orders parts, they would see they were under warranty and then charge you for the labor. It seemed very cut and dry and that's what the other company I went with ended up doing. The lady I talked to on the phone was just mean and rude at Metro TV Appliance Service. I would pay the $700 in parts rather than to deal with them!!!

Very prompt and addressed our issue with our washer. Provided a good explanation of the service and repair. Appreciated Gary's knowledge and professionalism.