All reviews for Houser Refuse Services

Hasn't picked up our trash in two weeks, keep getting told they'll "try" the next day...we have a household of 6! 🤬😡🤬 this isn't the first or even the second time they've done this either!

For some reason today our garbage was not picked up so my husband called and the gal that answered the phone said that our trashcan was not out which is absolutely not true! My husband then asked the gal “so where do we go from here?” hoping she would say they would get someone to come back or possibly come tomorrow but her response was “well where do we go from here?” I guess where we’re going from here is looking for a new garbage company!

We had recycling and trash removal. They would miss pick ups and still charge for them and when called to get them to come for the missed pick up they’d make you wait a week! The customer isn’t a priority here. The customer service is unprofessional and the services are mediocre at best. We’ve switched services and couldn’t be happier. Don’t waste your money.

Had some branches bundled up, called them early so that they would pick them up, they didn't, called customer service and the gal(Angie or Mary) answered, told her my issue, she had serious attitude, she said they were too long,and they are not tree services but I had similar bundles in the past, i believe they were lazy to even try to pick them, I got so fed up with her belittling attitude, I told her I will start looking for other providers, she responded by saying "you go ahead and do that, bye". Very rude.

Horrible customer service! Trash was not picked up so called the phone number for them. Some lady answered and said they were short staffed and Would call the driver to get an eta on our trash pickup. Came back on the phone and said they were already there and the trash was to far up the driveway which was a lie. It was in the same spot it is every Trash day. I told her I expected my trash to be picked up as that’s what we pay them for. She informed me they would not be picking my trash up and hung up on me. I’ve tried calling back numerous times and have left voicemails with no call back. Highly DO NOT RECOMMEND. maybe leaving this review I’ll get a response from the company!

We used Houser for over 2 years. More often than not when I called the office, I didn't get anyone to answer. Would take multiple calls (4+) for someone to answer. But over the last few months, we were not happy with their service. Not all the trash being picked up. Or being charged more for things that we didn't think would cost extra. We finally made the choice to change companies. On the last day of Houser picking up our garbage, our new garbage company was also dropping of our new trashcans. The driver of the Houser truck had the guts to walk up to me in my driveway to say "please don't tell me that you are changing to them" and points to the new company. I said yes. He went on and wanted to know why. I gladly told him. He laughed and said "good luck with that" as he walked away....and THAT was a great reminder why we did decide to take our business elsewhere. Houser guy left, and the man from the new company we switched to, walked up to my husband asked him if he was in the army (he was wearing an army tshirt) my husband said yes and the man thanked him for his service and shook his hand. That everyone is how businesses should act...with class and respect.