Water Damage Restoration reviews in Lincoln, Nebraska

I can’t say enough good things about Ritch with Dry Hero. His expertise is truly incredible. He is extremely thorough and provides his findings in a thorough manner. He has helped numerous clients of mine. Definitely the pro in evaluating water and potential mold issues.

I noticed some worrisome dark spots in the garage, so I called DryHero. Ritch made the entire process so easy and comforting. He arrived right on time, just like he’d promised, and immediately put me at ease. Ritch took his time looking over everything carefully and explained in simple terms what was going on. To my relief, he told us it was something I could handle on my own and walked me through exactly what to do. Not only was there no pressure to book any extra services, but when I insisted he charge for the visit, he flat-out refused! That kind of genuine care and honesty is rare—and makes all the difference when you’re dealing with home issues. If you’re ever dealing with moisture problems or anything similar, do yourself a favor and call Ritch at Dry Hero. Thank you, Ritch, for your integrity and kindness—you’ve got a customer for life!

Ritch was very informative and friendly. He came and inspected my property, and advised that we would not need his services! Will definitely use him in the future should we need help with mold.

A leak in my upstairs neighbor’s apartment caused a patch of mold to form in my ceiling. My apartment complex’s maintenance team called Ritch at Dry Hero, and he came out the same day. He is an extremely friendly and knowledgeable person who made my fiancée and me feel much better about the status and safety of the situation.

After maintenance repaired the leak, we left everything alone for two days to allow it to fully dry out. On the morning of the second day, I had the absolute pleasure of meeting Vince. He showed up on time, introduced himself, explained the process thoroughly, and worked for four hours straight.

At the end, he showed me the final result: excellent craftsmanship, and he left the bathroom cleaner than it was before he arrived. He cleaned the water leak marks off the mirror and vacuumed the entire space thoroughly. I couldn’t have been more thankful for the extra attention to detail in my home.

Afterward, we chatted for a few minutes, and then he was off to his next job.

All of this to say: I never write reviews, but the quality and friendliness of Dry Hero simply demanded it. Thank you again, Ritch and Vince—you turned a scary situation into a quick and easy fix.

Before picture: the original moldy drywall, prior to any repairs.
After picture: immediately after the repair. Once it’s dried and painted by my apartment maintenance team, it’ll look just like new.

My wife and I recently had the pleasure of working with Dry Hero, and we can’t recommend them highly enough! After experiencing water damage in our son's room, we felt overwhelmed and unsure of where to turn. Thankfully, we found Dry Hero, and they truly made a challenging situation so much easier.

Ritch was our main contact, and he was absolutely amazing. From the moment he arrived, he was thorough, kind, and incredibly understanding of our situation. He took the time to explain the entire restoration process, ensuring we felt comfortable and informed every step of the way. His attention to detail was impressive, and it was clear that he genuinely cared about helping us get our son's room back to normal.

What impressed me the most was how dependable the entire team was. They arrived on time, worked efficiently, and always followed through on what they promised. Ritch’s commitment to keeping us informed and involved throughout the process made a huge difference, and I felt confident knowing we could rely on them.

If you’re looking for a restoration company that is both trustworthy and effective, I wholeheartedly recommend Dry Hero. Whether your job is big or small, you can count on them to be there for you when you need it most!

Ritch is very professional, kind, and honest. I was so pleased with his inspection and also his conservative approach. He gave me some very helpful suggestions to help mitigate my water concerns without recommending a very expensive fix first if that was not needed. If we ever need more assistance in this area, I will give him a call again without hesitation!

Ritch is absolutely incredible to work with. He is so kind and knowledgeable. He spoke with me as if I were his own family member and made me feel at ease with our flooded toilet situation. Other companies I spoke with were trying to max out our deductible even though we didn’t want to file a claim and Ritch was the exact opposite. He saved us SO much money and prevented a lot of damage in our home. I cannot thank him enough. He truly wants what is best for his clients. He is very selfless and caring and squeezed me into his schedule right away. When he is at your home you have his full undivided attention. I absolutely recommend him to anyone!!

I recommend Ritch most highly to anyone dealing with water damage issues. My kitchen sink leak soaked my wooden floors under vinyl planks flooring.
His exceptional kindness was unbelievable. Ritch generously made time to listen to me and discuss options, drawing from his vast knowledge.
He is professional, knowledgeable and most importantly cares about people.
Qualities in a person you can trust.

I had a great experience with DryHero. I recently made an offer on a house and asked Ritch to do a mold inspection. Even though he was in the midst of a very busy time, he worked it into his schedule very quickly. He also made time to talk me through what he had found in addition to the report he prepared. Due in large part to his inspection, I was able to back out of that situation without any delay and avoided getting into a house I would surely have regretted. I recommend DryHero without any reservations!

Ritch is passionate about his work. He inspected my house for mold. He was able to look behind the base boards in my basement in a way that didn't require him to pull the base boards off - most impressive. He looked everywhere including my attic. He gave me recommendations on optimal humidity level and what to look for in a dehumidifier, which I appreciated. And he didn't charge me anything! He has a whole lot of experience behind him and I would highly recommend him to others.

Ritch is an exceptional person and truly cares about his customers, he has treated us like family throughout our unfortunate mold situation. He’s calming and knowledgeable which is what we needed! His honesty/integrity sets him apart and you can be confident that DryHero’s standards will meet/exceed industry standards as well!

I called and talked to Rich. I was able to send a photo through text and he confirmed i didn't have mold but still comforted me on what it was and how to maybe help prevent moisture in my basement. Rich is amazing.

Ritch, owner of DryHero was very knowledgeable & honest when he looked at a potential mold concern in our home. I would absolutely recommend him to anyone.

Ritch was great, thorough, and friendly. Eased our nerves and anxieties and provided very helpful information about future prevention methods as well as a few courses of action to take now. Great company, hopefully we won’t need them again 😉 but we know who to go to if we do!

Discovering water in your basement can be a very stressful time for a homeowner. You need someone competent that you can trust to quickly assess the situation and start the recovery process.

Dry Hero was recommended to me by a close friend and I can see why. Ritch and his team were first class and I want to pass this recommendation on to others. If you ever find yourself with a wet basement call Dry Hero.

I can't say enough good things about DryHero! Ritch was very kind, professional, transparent, and extremely knowledgeable. He took the time to thoroughly inspect my home and gave me valuable tips on how to prevent future mold growth. After inspecting my home, he advised that the issue was minor and didn’t require additional services. I asked if there was anything that could improve the air quality in my home and Ritch offered optional services and explained why they would be beneficial. He gave me a huge peace of mind and earned my trust. I highly recommend DryHero!

Rich came and did a great job in evaluation of our water damage to determine the extent of the damage and help with a great plan of action to move forward in our restoration. He has the tools to look and test beyond what we could see. Our adjuster was pleased with the evaluation and work done by Rich. It made his job much easier to evaluating the claim.

Following a major plumbing failure under our kitchen sink, which caused extensive flooding that soaked our carpet, basement walls, and ceiling, I urgently needed a team to address the water damage. The crew was prompt, highly professional, and clearly explained the mitigation process. They delivered exceptional results, and I highly recommend their services. I hope I never have to call them again, but if another flooding issue occurs in the future, there is no other team I'd call.

We had Dry Hero come out to inspect a potential mold issue in our home, and I was extremely impressed from start to finish. They arrived on time, worked efficiently, and were very professional throughout the entire visit. Their knowledge about all aspects of mold — from identification to prevention — was outstanding. They took the time to explain the issue in clear terms, answer all of our questions, and recommend the best next steps. I left the appointment feeling confident that we understood the problem and how to address it. I highly recommend Dry Hero to anyone dealing with mold concerns.

Ritch checked out areas in our basement where we were smelling mold growth. He walked us through what needed to be done and took his time to thoroughly explain everything. He didn’t even charge us for it. If we can’t fix the problem ourselves we will 100% be using this company!

Ritch at DryHero has the knowledge and experience to help you through any moldy situation! I love his professional approach in handling my Very uncomfortable situation. He gave me a very simple strategy on how to tackle the problem at hand. A highly reliable Communicator, Greatly values his clients and truly values his work ethic. I’d say check him out!