Cleaning Ninjas

*Updated Review*
The owner did reach out and did actively listen to my concerns and issue and was very transparent with what had occurred. They also explained the steps they are taking and have already taken to remedy the issue and concerns. The conversation did leave me feeling much more comfortable with the company. I left the conversation feeling heard and that positive changes have been made and will continue to be made. I would recommend them for the cleaners and the commitment and care of the owner.

*Original Review*
The services started out good but went downhill as time went on. The cleaners were always friendly but seemed very rushed, stressed, and overworked. I had one issue that I reached out to the office about and was only offered a 10% discount on the next service after many days of back and forth emails, refused phone calls, not taking accountability, not addressing the actual issue and concerns by corporate talking around it or flat out ignoring it, not listening to what I was saying, subtly shifting blame onto the cleaners when the problem stems from the policies and procedures created, trained, and enforced by the office, and were just rude and manipulative. I would not recommend them because of the office.

I’ve had a great experience with Cleaning Ninjas. I’m a new customer, and impressed with their thorough cleaning and genuine customer service skills. If you want attention to detail, I’d recommend this company!

Does not do honest business, all of the time.