HVAC reviews in Papillion, Nebraska

Your drivers drives like a maniac!! They're speeding with the company's truck at high speeds. 80 mph, and tailgating people like crazy!!

Great mechanical contractor that will get the job done and stand by their service. Capable of many job sizes from small residential to large commercial. Great family business.

I found Master Mechanical while searching for a boiler mechanic years ago. I trust Master with all my home HVAC equipment. Master's personnel are very knowledgeable, professional and responsive. Five stars! I've used Master for over 12 years. Very pleased.

We have been using Paul Merolla and his team at Master Mechanical Services Inc for our home needs for several years now. We are very pleased with the services they provide. Paul is very responsive and timely in answering questions and providing services as needed. I strongly recommend using Master Mechanical Services Inc.

We have a 50 year old boiler that was making bad noises last winter. After another business told us the entire unit was at the end of its life, Paul provided us with several options but suggested replacing parts rather than the whole unit would be much easier on the pocketbook and probably just as durable in the long run.
His guys were communicative through out and cleaned up in a tight space.
When we noticed an unexpected sound at the start of the heating season, a quick visit to adjust a pump setting made it right.

Employees are unprofessional threaten people

I have great experience with this company and I am maintenance for 325 apartments these guys always take care of us

Highly recommend! Always on time and great follow up! Worked on a long term project and I was impressed with their work quality.

These guys are the best!!! Andy came out and installed a new compressor in the AC unit at my apartment. He had the AC up and running in no time and I might add he is a VERY polite young man that really knows his stuff!! Thanks again US Mechanical!!! Highly recommend these guys!!

When US Mechanical installed our air conditioner at our shop, we were thrilled at the good job they did! Highly recommend them for hvac work! Also their office lady was wonderful to talk to!

We are so happy and satisfied with the service provided by US Mechanical. They service our building with numerous types of HVAC equipment, including quite a few that are old and complicated. Their technicians are courteous and do not give up till they have something solved. We feel like they really do value us as a customer and that they are not satisfied till we are satisfied. And we are!

Expect to pay $85 an hour plus a travel fee for an estimate only (no actual repair work done). In the 25 years I've been in business, I've never had anyone charge me for an estimate. Then expect to get dragged into to small claims court when you express that it doesn't seem ethical to be charged for said estimate. I learned a valuable lesson by contacting this greedy company. Do yourself a favor and call someone else.

I’m very disappointed in the professionalism and consideration of this company. I needed my air condition unit to be lifted off the ground. They came and worked on my unit for 7 hours without me a) knowing b) being home and c) before they even gave me an estimate. No surprise then to hear I was shocked when I opened the bill for almost $900!!!! For two dinky little pieces of metal that aren’t even attached to the ground, simply resting on it. What is the stability of that? They claimed they worked for 7 hours on this! I know they normally work on commercial buildings, but if you ever consider them for a personal job, DONT. When we called to express our disagreement in the bill, there was no sympathy or acceptance that they didn’t even give us an estimate. So, what if they charged us $10,000? Was I suppose to pay for that?! It makes no sense and it’s simply zero ownership in their error and disrespect to their customer. The only reason I gave it two stars is because it was done within 2 days of me reaching out. However, that doesn’t make up for the bad taste in my mouth of their process of communicating and billing their customer. Never again. Lesson learned.

**DO NOT USE THIS COMPANY**

Got recommended to them because they do great work. And they do, what they don’t tell you is how much they charge, and then send you a bill almost 4 months later!

During the process of when I asked multiple times what I’d be paying they only gave me a quote on the labor, then after the work was all done, I asked again how much I owe ya? They reasoned “billing will be in touch”.

Then I get slapped with a bill right on Christmas Eve.. $1200.00 for a control board for an older model Lennox series.

Then when confronted about the lady lied to me on the phone saying they don’t up charge for anything then accidentally quoted me the control board price. Which was much lower than the price they billed me for.

Overall stay away from this company!!

Dealing with a gas leak is scary but from the moment Craig arrived, he put me completely at ease.

Craig took the time to explain exactly what was going on, what needed to be repaired, and how he would do it safely. He never rushed, never talked over me, and answered every question with patience and clarity. His professionalism and calm demeanor made a very stressful situation feel manageable, and I truly felt comfortable having him in my home.

I highly recommend using U.S. Mechanical Services. Thank you, Craig!

Outstanding customer service and excellent service technicians. I would highly recommend!!!

Great service fast service had heating and air insatalled

Honest, driven and punctual. Great guys, great company A++

Been using them for years and they are awesome!❤

Ed responded very quickly and fixed our problem with no issues. Super friendly, would highly recommend

They were on time and very professional. Great price compared to all the other contractors around town.