Ideal Services

express my extreme dissatisfaction with the plumbing services provided by Ideal Services. In early February, I contacted them to address a significant water leak at my residence in Sunrise Manor, NV, which had already caused ceiling collapse in my neighbor's two-car garage and storeroom and spread to my storage room (I live upstairs).

Ideal Services quoted me $3,250 for what they claimed would be comprehensive repair, stating that multiple joints and unions were faulty. After the plumber completed the work and left, the leak *immediately* continued, as confirmed by my neighbor. Ideal Services refused to talk to our insurance adjuster, which kept us from getting $2,250 back plus we have never seen the parts that they supposedly replaced or the pictures that they supposedly took.

Despite a subsequent service call, the leak remained unresolved. It is now May 1st, and the water leak has persisted. I am out of pocket $3,250 for a repair that did absolutely nothing. The ongoing leak has prevented any restoration work from beginning, exacerbating the damage to both my property and my neighbor's.

To add insult to injury, Ideal Services is now requesting an *additional* $1,900 to fix the same leak they supposedly repaired months ago. This suggests clear incompetence in their initial assessment and repair attempt. It appears their plumber either misdiagnosed the issue or simply failed to fix it, despite assuring me the work was complete.

The negligence and lack of professionalism displayed by Ideal Services have resulted in significant financial loss for me and ongoing property damage for my neighbor. I cannot recommend their services under any circumstances. Their inability to resolve a straightforward leak, coupled with their demand for more money after a failed initial attempt, is unacceptable. Avoid Ideal Services if you value your time, money, and property.

I believe that Ideal Services saw this as an opportunity to take advantage of a senior citizen while in need of assistance.

I will also be filing complaints with

the Better Business Bureau and the relevant consumer protection agencies.

Thank you

William Cooper

Josh and Kyle were great. They worked hard to correct my electrical issues.
I highly recommend Ideal Services to one and all.

Ian did a great job! Thanks for the quick service. Very knowledgeable plumber would recommend!