Pond Contractor reviews in Henderson, Nevada

Don't show up for appts, you sit all day waiting for the techs and no one even bothers to let you know. They don't even call you to reschedule.

Purchased some healthy pond plants and a goldfish, all of which are thriving. The selection is quite small but the employees are friendly and knowledgeable.

Holly is great to deal with over the phone and text. Extremely knowledgeable and helpful. Didn’t have to waste a trip from their service team.

Two years ago I had another company do a pond for me. Even though they had come highly recommended by an established landscape business, they botched it. I called Tranquility Ponds to do the fix, which was essentially a do-over. What a difference! These folks at Tranquility are total pros. They know how to do a pond so it looks like something you'd find in the wild - which was my original intent. The final result is everything I'd imagined it to be, a real desert waterhole right in my backyard, all thanks to Daniel McNeil and his crew at TP.

Tranquility Ponds are more then ponds. They also have water fountains and features, statues, wall decor and lawn decor. Good variety of items and reasonably prices. They have something for everyone.

Get place is Vegas to get various pond supplies. There biggest stock is with ornamental pond decorations along with various types of pottery and outdoor fountains and whatnot. They also have a decent stock of other pond supplies and accessories including pond plants and even koi.

We've had Byron out twice to work on our waterfall & pond. He is the BEST! Does a great job, thorough and just a great guy. Wouldn't think of using anyone else!

Super friendly guy, I came in with no knowledge of ponds. He took the time to walk me through pictures that I took, and explained the parts, functions, maintenance. .

Very unique yard art, bigfoots to aliens

Beautiful place, they sell Koi fish too but the 5 star review is just for the store.

The person over phone and email is extremely rude arrogant and lacks any kind of customer centricity. Terrible with their customer support. Stay away for pond work etc.

This is the best place for pond builds/repairs if you're looking for THE WORST PLACE FOR POND REPAIRS. Or adversely, the best place to refer anyone who needs pond work that you personally hate. Abhorrent customer service. Not worth it to pick up the phone, owner will only text you. If you remotely question their service they'll list out reasons how/why they're not responsible for the trouble you've had after their initial work. If you feel you have to do business with this SHAM operation, pay only with Amex or Credit Card and be prepared to dispute charges.

Called another centrally located Pond guy, explained my experience and he came out fast, fixed the damage they did for free and couldn't have been nicer.

Worst interaction. Holly is straight out rude and arrogant.

The store is decent but she doesn't care. Jason is kind and I recommend his help. Amazing inventory at the store.

Tranquility Ponds put in our pond four years ago and it's great. Their service has been excellent, including replacing two faulty pumps over the years at no cost. Highly recommended!

I called to schedule a leak repair for my pond. I received an email confirming the date and time. They were a no show. I called and left messages and emailed to find out what happened. It's been over a week and I have had no response. If customer service is important to you, this isn't the place. I called Sun-Moon landscaping and they took care of everything in a professional manner.

Great selection, friendly service.

We had a pond built by Tranquility a couple years ago and it has turned into a swamp. They know how to make a pond look good to last a good while but then the gravel on the bottom fill with sludge and they can't be cleaned. The water has been filthy for the last year. Finally I pulled out all of the gravel-sludge on the bottom and this caused the large rocks on the sides to slide down taking the liner with it so now the pond edge leaks if I fill it to the top. There is no float with their design, and my landscape water was tapped into to save them this expense and they inserted 4 drip lines into my irrigation that gush water into the pond and then it overflows the pond till the irrigation shuts off whenever the irrigation is on. There are many pond floats on the market. They are just being cheap not having to run any pipe and put in a pond float. The waterfall also shifted down when I pulled out the gravel and the rocks under the waterfall are large and I just found out that these are sitting ON MY PUMP.

So that means that when my pump burns out eventually, I have to take the whole entire waterfall apart to get to the pump. I looked at the pump and there is no fitting to disconnect the pump for easy changing the pump. Instead I will have to cut pipes and glue in new ones. What kind of company does that? They make a pretty looking pond and promise the world so they get paid, but they could care less about long term design. I called the store and I was told by Holly the owner that I shouldn't have touched anything, but rather should have poured in chemicals that would clear the water and clean the gravel (that I have to buy from her store). I'm re-doing the pond myself.

Where is the pride in workmanship these days? Shameful.

Worste company in Las Vegas. Owner is unprofessional and doesnt pay her workers. Does not respond to customers and treats everyone with worste customer care possible. She had one good kid working for her Justin but he left do to her not paying him.

WORST customer service ever for mediocre service. The owner, Holly, was completely insulting and rude! So many other and better companies available in Las Vegas.

DO NOT USE THIS BUSINESS!!! Stay far away. I will be reporting to the Better Business Bureau. Their idea of monthly maintenance for ponds is to put in some algae tabs and skim the top. They do not clean filters, pumps or do anything above and beyond. Then when questioned about the service, Holly explained I was in the wrong. Not on the phone, but via text. Not only that, I had been a customer for almost 2 years, and they just forgot to come and maintenance my pond for the past 2-3 months. When I questioned them on that, I supposedly lived too far North and just "fell off" the schedule. I wish I could give lower stars.

I got in touch to order a replacement part for my pond filter. Holly responded to my call via text (which was very convenient for me) and answered all my questions promptly. She contacted PondMax for me and found out that the parts would cost about the same for a brand new filter at a discounted price! Thank you so much for your service Holly! :)

Fun place, prices may be a little bit higher than they need to be. Koi fish are 45 bucks, plants are about 18 or 20 bucks. Limited selection of this live stuff, tons of statuary. A great place to get a fountain if you have 400 to spend on it

Do not use this company! They are a total rip off and extremely rude. They installed my pond and a little over a year later the pump broke and they refused to even offer a discount on another one. I ended up ordering one online because it was much better and a quarter of their quoted price. Then a year later I had a major leak in my pond. I called them on a Friday extremely concerned because my water was so low I could see the fishes backs sticking out. The lady that answered the phone was extremely rude and was telling me that there is no emergencies for ponds and to just keep adding water to it (though the entire pond leaked in less than 14 hours). I begged them to come on a Saturday (because they said they don't work Saturday's). After several minutes of her arguing with me that it isn't a big deal and I need to relax, she finally made an appointment for Saturday. We cancelled all our plans for that day waiting for them to show up and they never came nor called. We hired someone else and then after we called to complain that no one came she tried to say I was lying and they have gps and that they knocked on my door and we didn't answer. This is impossible because I live in a guard gated community and we would have had to let them in before they came to our door. She became irate after I refused to tell her what company we hired. For anyone who wants to know, we hired Pond Pros and they were extremely professional and saved us about $200 off of Tranquility Ponds price. I will never ever use Tranquility Ponds again. It's really funny because as I was calling every company in town they all commented on how terrible they are too. Don't be a victim of poor customer service and paying over priced fees like we were!