Alfa Appliances

Not professional, no communication, did not fix dryer after 4 separate visits, then told the home warranty that there was no mechanical failure. I have video of the dryer consistently failing and not able to restart.

Scam! horrible experience with Alpha. AHS you need to remove them from you list of vendors. Our brand new dryer was not drying our clothes completely so we suspected the duct was full which was correct. After Dinko came out and verified he stated I would have to verify with my warranty if coverage was accurate/that the service would be completed. I waited over a week to be told that that I would have to cover $255 possible OOP, my husband and I agreed to these terms. When I contacted the woman back to schedule; her response was "no we cannot help you we're 2 weeks book out" They are lazy and possible scamming AHS they accept the fee of $100 to go out and see then never or rarely make the repair. When I called AHS to have them reassign the vendor guess what their response "we cannot reassign a work order /work ticket to a new vendor onces its in process" something like that.

If I could give 0 I would. Fridge fan was making strange noise then stopped. When the technician appeared I told him I thought was the cooling fan. It had stopped making noises before he got there. He said was an issue with ice buildup in back of ice compartment. He said very common with these fridges. He checked inside temp which he said was fine but fan had only just stopped so yeah it would be ok. I asked again, “ are you sure it’s not the cooling fan” His answer, it’s not that. What he didn’t do was check behind the twin cooler and fan where I told him this was where I thought it came from. Lo and behold 1 month later fridge stops cooling, fan stops. School boy error in my opinion. There advert says “ precise diagnosis!! “
My husband took it apart. See photos below. This is NOT 1 month of build up. I’m fuming as my food had to be thrown out. If he had checked both while this company was paid to do via American Shield. This would never have happened.
This could have been worse as we could have been eating chicken that had not been stored at correct temperature, food poisoning!
I have emailed then for a response AND I left a telephone message, no one has called back or emailed. I will no be reporting to the warranty company AND Better Business Bureau as I believe this company to be incompetent. Do not use them for anything.