All reviews for Construction By Mirage

Not professional. Was given a quote that didn’t include all items. Then they tried to charge me double on the s
Day of scheduled service. For what? That’s the point of getting on site estimates, so that you get a straightforward price. Also be careful because of their contract. They tell you they will move everything into a room for you, but they are not responsible for any damage that they cause. I was left in silence on the phone instead of any reasonable explanation for price changes. Do yourself a favor. Buy shockwave online or vinegar and water, and do it yourself for 1/100th the price

Called this company and got called back within 10 minutes to set up the appointment for inspection. Got excited when I received a call from Jesse a couple of days later to let me know he was on the way to my property. But it has all been downhill from there. He came out on Friday morning at 8:30 AM to inspect the roof and told me he may not have the estimate ready that day and they are off on the weekends. So that being said I was expecting the estimate by end of business day on Monday. I did not hear from anybody all day on Monday, so Tuesday morning I sent a text inquiring about the estimate and get the response that things were a little crazy but he should have it done in the next day or two. Tuesday came and went and so did Wednesday, so today (Thursday) I reached out again asking about the estimate. Four days to receive an estimate for a roof repair? This is not customer service to me. I get back to all my clients the same day or within a 24 hour period at the latest. And here I am chasing them down for a response. Not happy!!!

This company had us living out of our home for a whole year, no exaggeration. Constant miscommunication. No empathy. Constant lies! Constant errors. Clark county was tired of them making mistakes and even recommended me to fire them. It took approximately 4 months or more actually to get a permit submitted and it was wrong. They made us tell our plumber to not submit his own permit for our plumbing because they wanted to take care of all the permits so we don’t start from square one. Then at the end 5 months later telling us we had to have our plumber do it. Our plumber got the permit done in TWO DAYS! Our ins company also recommended the same thing to get new contractors since it was a lot of back and forth. Even the person who recommended them to us said they weren’t going to recommend anymore people to them. Everyone was shocked we still weren’t at home. They took our floors off for no reason and did secondary damage. The assistant Britney told us it would be approved by the ins company. The ins company denied it because THEY didn’t submit information stating our floors were damaged due to the water because the pictures showed NO DAMAGE! I personally don’t remember seeing any damage. But if there was there was NO need to take off ALL the flooring in the WHOLE rooms. And my stairs which wasn’t even near a window. Our roof flew off and water came in damaging our interior on one wall in two of my rooms and living room. The stair case is in between the two rooms no where near the windows and completely away from any type of damage. Long story short the little that my ins company approved us for I was able to get most of my home fixed with the big ole mess construction by mirage left us with. If I woulda stood with them I would still be out of my home! In a month my house is completed with permits switched over to us as home owners! Their profit and overhead they asked for was too high !! And the owner Craig literally told us we are not his priority! I told him we never were and he said since we fired him a month ago. Granted he told us he was going to help us get the floors approved after I fired them since he was aware a lot of the mistakes his assistant Britney made. And a month later I asked the status and that’s when he responded that comment. Granted they had been telling us the same response the WHOLE YEAR! I shoulda known it wouldn’t be any different sadly. I had to get money borrowed from my uncle and mother in law to pay to fix the problem they created! After we went through a traumatic experience with the natural disaster occurring to our home. Oliver wasn’t any help at all either. He was pretty rude at times and just liked yelling to intimidate people. The WORST EXPERIENCE EVER after experiencing a natural disaster to your home. Don’t hire them.

We hired this company to perform a mold remediation and, subsequently, extended their services to paint the interior of our home … what a mistake!
The work provided was substantially defective. In addition, the defects were not corrected despite numerous notices and opportunities to fix them. The company was on the job for over two months, and the painting job was never completed even though we were originally told the job would a few days.
The contractors exhibited inadequate supervision and were absent from the job site for the majority of the time.
The painters applied a single, thin coat of paint, leaving the previous paint color showing through. We ended up having to apply the additional needed coats of paint ourselves. During their time in our home, the painters performed glaringly insufficient drywall repair and texturing work. They got paint all over our home, including on the baseboards, carpet, tile, windows, toilets, mirrors, our bed, etc.
The business owner, Craig Hermann, perpetually attempted to make changes to the contract (adding additional charges without consent) during the duration of the project. After making numerous attempts to reconcile our grievances, we realized that our efforts were futile. We had to contact the state contractor’s board and eventually ended up in small claims court because the owner tried to sue over the multiple erroneous changes to our original contract.
In short, save yourself the headache and do not hire this company. They were awful and I wouldn’t want anyone else to be subject to their substandard work, unprofessional demeanor and questionable business practices. STAY AWAY!!

Our new floor planks were taken off after asbestos and drywall had been removed. We were never told this would happen, there was no estimate to submit to our insurance. I had to pay out of pocket to put new flooring. We had been out of our home for 11 months due to Construction by Mirage’s constant miscommunication, errors, and inability to complete the job. We had to let go of this company and finish the job ourselves, otherwise we would still be out of our home. We asked the owner if he can look into what happened and he said we would need to go to his office to review their files. Something that could be done over the phone and insisted that was the only way to review this. We explained what our concerns were. We let him know that we could not get reimbursed for work that was not in the scope of work and that they billed our insurance for work they did not do, but none of that mattered to the owner because we had terminated their services. I see that they have good reviews online and I believed the reviews, I really hope these are honest reviews and I am the exception. I hoped that after talking to the owner he would make things right too, but he would like us to waste more of our time to go to his office and make a call to our insurance adjuster together to explain the situation, another thing that can be done remotely. I would not recommend this company to anyone based on my experience. My main point of contact was Oliver, he seemed like a really good guy when he came and saw our place, and he assured us things would be taken care of. Whenever we called we were passed onto his office person Brittany, who constantly made errors in paperwork delaying the job. If you are already with construction by mirage I wish you luck.