Splash Pool Service and Repair

Excellent communication through all aspects of the process. Prompt replies and easy online confirmation and payment. I had pool automation installed and Jace was a friendly and knowledgeable and on-time every day he came to my house. My pool is now controllable from my phone, including lighting, pumps, spa mode and more. I couldn't be happier with the work that Splash Pools did, and I may never need a different company!

Our family was subscribed to Splash Pool's pool maintenance service for a while.
In the beginning, it was overall acceptable service. We even changed our main pump's system (to automate the board + digital remote accessibility) and the edge pump with them. Frankly, the quote wasn't as competitive as some vendors, but we decided to go with them, trusting their professionalism based on the reviews and the convenience they would provide as our maintenance providers. In case any problem arose, we figured it'd save us the headache of explaining the history over and over again if the repair and maintenance history was kept within the same vendor.
The technician for our residence often neglected/forgot to clean our edge pool, so it was frequently in worse condition to the naked eye than the main pool and spa. No, it wasn't just about a few leaves that had fallen into the water by the wind. However, the main pool was overall kept in good condition visually, so we gave them the benefit of the doubt for a while.
Then, there was a technician change sometime in between then and now.
The problems began to really surface in late April.
We started to notice persisting cloudiness and algae growth on the side of the main pool. Initially, we simply reported the pictures and concerns via their text communication line that we used to schedule quotation visits and ask questions in regards to the previous repairs. No response.
I tried reaching their office via phone. Again, no response.
Few unanswered voicemails later, I finally reached out to the manager's email address, which I had gotten a hold of from the extensive explanation emails about the wrong invoicing that had been executed too early for the price increase targeted for June 2023. The manager had directed me to reach out to the customer service line, which was the same contact I had tried calling before to no avail.
After several complaint emails discussing the concern for the severe deterioration of the pool, nothing was changed. Despite getting notifications that the technician had arrived and "serviced" the pool, the condition of the pool continued to deteriorate. Even after the manager had said that they will get the technician to add more chemicals to resolve the issue, NO CHANGE. This resulted in our residence receiving a HOA violation citation, which we will now have to try to dispute.
There was no further response from the manager since then, and we have decided to discontinue the service. They were unresponsive to our requests to remove the May and prorated June charge as we firmly believed that no service was performed to justify the charges made for those months. If I were to be a devil's advocate, if there were any issues that was perhaps preventing them from performing the task as required, we sure were not notified at all of anything that was going on with our pool system. There were zero explanations for the continuously plummeting condition of the pool when we submitted the complaint with photos. Instead of trying to communicate with us about the issues, they simply issued another invoice demanding payment.
To make matters even worse, our main and edge pump ran into issues right after we discontinued the service with Splash. When another pool vendor came out to service the pumps, the technician told us that the connectors on the pipes for the edge pump were not secured tightly enough. Therefore, it was causing leaks and causing the motor to overwork and burn out as it tried to pull enough water to operate. We were told it was a poor job done by whoever worked on it before, which just happens to also be this company.
Last week, we were quoted hundreds of dollars to drain, clean, and refill the pool as the pool has been "in a state of neglect".
Splash still wants us to pay for those months of poor quality and almost non-existent service that have left our pool in this state costing us more in damages! Unbelievable.
Absolutely would NOT recommend.

Bought a house in Las Vegas, and the pool needed a tremendous amount of work. Reece was kind, caring and explained everything. He worked quickly and his team is super talented. Finished the job ahead of schedule and on estimate. Could not be happier. Huge Success.