Silver State Refrigeration, HVAC & Plumbing

Silver State HVAC was amazing! Our AC was on its last leg and they came the same day to do a temporary fix so we weren’t stuck without air over the weekend. Within a couple of days they installed a new unit, repaired the drywall, and handled the inspection. Huge thanks to Gary, Mike, and Noe for the quick and professional service!

After purchasing a new washer and dryer, we noticed a soggy wall where the connectors were located. Despite our attempts to troubleshoot the issue ourselves, we discovered that the water shutoff valve was stuck open, which required us to shut off the water supply to the entire house in order to disconnect the unit.

We decided to seek professional assistance and found Silver State Plumbing. Their online form made it convenient for us to schedule an appointment for the following day, with a fee of $59. Soon after submitting the form, we received a phone call to confirm the appointment. The woman also offered to send someone out the same day for an after-hours fee of $89. We agreed to this option.

Before the techs arrived, we received a text message containing photos of the individuals who would be assisting us, and also we received a phone call to inform us that they were on their way. I personally liked that they did both as it provided me with a clear idea of who to expect and ensured we were well-informed throughout the process.

When Walter and Joe arrived, they assessed the situation after we had already cut out the sheet rock. While they were unable to determine the exact source of the leak causing the wall to become soggy, they presented us with a plan to redo the lines and install new valves. They ended up needing to pick up some supplies, but were pretty quick to return.

We found both Walter and Joe to be personable and professional throughout the entire process. They were attentive to our concerns and explained their proposed solutions clearly. Despite the initial difficulty in identifying the source of the problem, their expertise and willingness to go the extra mile to find a solution were commendable.

Overall, my experience with Silver State Plumbing was positive. From their convenient online scheduling to the excellent communication regarding the technicians' arrival, they demonstrated a commitment to customer service. I would recommend their services to others in need of plumbing assistance.

All the people they sent to help me with the plumbing issues I have had have been very professional and very thorough with the jobs they did. I will definitely be recommending them and using them in the future.