All reviews for Code Red Emergency Plumbing

Great plumbing experience all round! - The work I needed doing on the sewer line had some complexities, and Tod kept me informed the whole way. He showed up on time, left the landscape looking lovely and brought a sincere integrity to the whole project. He didn't have to help in the ways he did - but it was clear that getting the job done right and swiftly for my peace of mind mattered to him. I would recommend Tod and this company to anyone residential or commercial.

Best experience ever. Jonie was so patient and professional with me. Makay did such really great work and communicated with me the whole way til the repair was completed. I heartily recommend Code Red Plumbing if you want to be treated well and you want great quality service.

Don’t call other plumbing companies unless you want to get ripped off! My bathtub faucet wouldn’t shut off in the middle of the night. I had two other plumbing companies come out, and they quoted me thousands of dollars. It was amazing dealing with Code Red from the personalized customer service I received over the phone to the quick same-day diagnosis, everything was top-notch. Makay efficiently replaced the broken cartridge, and I was so impressed by his knowledge, professionalism, honesty, speed, and willingness to help during off-hours. I highly recommend their service – 100 stars all the way!

One of the plumbers left my door open and my cat … escaped. We just moved into this place and it’s on a busy busy road . I’m a disabled Veteran and My cat is a VA certified emotional support animal ..he is my best friend. When I discovered my door standing open and my cat gone..

I’ll admit I was more than ‘Heated’ when I addressed him …. But there was no call for his couldn’t care less attitude … patronizing comments, and aggressive response towards me. The bottom line was he left my door wide open and unattended… for whatever to go missing … or some creature or bug to come wandering in … he was in the wrong all the way around.

I did speak with a super nice woman there who was a great listener and knew my pain and anguish over my missing kitty an innocent creature that depends on me for caretaking…. And I depend on Kitty for companionship

Called because I needed service on a Sunday, and wanted my water heater replaced the same day. I was told that the cost was 200 extra. I asked about tankless water heater and was told that it was not worth it even when I mentioned that I was willing to pay for it. When I inquired about their product, their response was we have a different brand in the warehouse, and I won't know till Monday. The call was placed before noon.

So, this probably would have been 5 stars up until the end.
We got a huge water bill and turned out we needed our water main replaced. Their quote was reasonable and they started work the next day. Tod was quick to reply and very nice.
After the first day of digging and breaking up concrete they realized the main wasn't where they thought it was. So at that point decided to use a locator (not sure why that wouldn't have been used at the beginning). In the end, ended up running a completely new line, took it in through the garage, through attic, and down to connect at supply to house.
We paid for the job in full and he was going to come back Saturday to fix the sprinkler lines they broke and cap off the old line into house.
***No show on Saturday, said he would be there Sunday. No show and no reply to messages on Sunday. Monday finally replied and said he would come on Tuesday. Came out Tuesday, fixed one broken line. Left multiple other sprinkler lines broken, and never capped off old line to house.
He was also supposed to quote 2 other jobs that I need done, but I guess they don't need the business. Since it took 4 days and several no call/no shows to even get one thing fixed, I'm giving up. Hired someone else to fix the sprinkler lines they broke, and another plumber will do the 2 other jobs.
If you use them, they do decent work. But don't pay the full bill until AFTER they complete the things they say they will do, or they won't get done.

I sent a detailed message of the plumbing repairs I needed to have done to Code Red Emergency Plumbing via the "Contact Us!" link on their website--2 days in a row. However, they never replied to my messages. I reached out to another plumbing company, and I received a reply within hours. Do yourself a favor and don't waste your time with Code Red Emergency Plumbing.

Code Red Emergency Plumbing left a Google reply for me on 5/10/21. They stated they called me the following day at 7 am. Unfortunately, this couldn't be further from the truth. I NEVER received ANY form of communication from them--not even an automated e-mail reply. What's more, if they didn't feel they were capable of performing the job I requested--the next day or any other day, for that matter, the least they could have done was reached out to me to let me know I'd need to reach out to a more qualified plumber.

My plumbing company the honest plumber closed down so I called someone new. I am only giving 1 star the Technician Eddie was nice and friendly and knew what was needed, however this goes for the company itself. When I called them on Monday April 4, I spoke with a guy who normally doesn't answer the phone to schedule appointments, he told me if I wanted him to come out today it would be a little more in cost. I asked him how much for estimate he said its no charge unless they do the work the same day and that would be 69.00 he also stated that fee would be applied to the cost of the repair. NO NO NO not true well I don't see how its true. Eddie came and looked at my toilet 2 of them were doing the same thing water kept refilling up it was due to the handle not sitting correctly causing the rubber stopper to not shut properly. Upon inspection Eddie stated oh I have a handle in my truck I can change this out real quick for you, me thinking okay great he did the same for the toilet upstairs I was thinking okay well this shouldn't cost that much I knew he wasn't replacing them for free. When he came back inside my home with the billing agreement did I get a sticker shock of $98.00 yes $98.00 for two handles he said well me coming out here was $69.00 already. I said no they told me it was a free estimate they had Eddie thinking he was coming for a service call not a free estimate I'm sure. I told him I bought a whole kit from home depot for 24.00. I handed him the check and said thank you have a great day. I called the company to let them know I was not pleased with the fact I was told 69.00 if work was done and the guy on the phone stated management said it should have been $125.00. Oh okay guess what they just lost a customer do your research before getting service done I usually ask how much something will cost before they fix it but I ASSUMED well you know what they say when you assume. I didn't have a problem with paying the 69.00 grant it he came out and did replace the handles but 98.00 or even 125.00 is too expensive he didn't even get dirty.