Greencare Pool Builder

Our experience with Greencare was fantastic. They did an excellent job on our new pool, spa, BBQ patio cover and at-home paradise!! We began working with them 5-months ago. That’s when we started the design process with Jesse, their 3D designer. Jeremy was the Project Manager who make sure everything was taken care of as we’d agreed upon. Jeremy did a great job explaining the entire process to us and how things would workout. Any employee we’d ever interacted with had a lot of passion for their work.

He explained that a Greencare and all the people that work there are like a family. But, who doesn’t say that? Well, we also didn’t believe it either until we met everyone there to do all of our selections for our yard. It is a nice and professional operation. You can tell everyone put in a lot of hard work and they were all honest, genuine and passionate about what they do. Then, the work started and it was the same passionate people that put a lot of time and effort into making sure our project was executed properly. Overall, it was a great experience. We recommend Greencare as the go to pool builder in Las Vegas. We will use them again in the future. Thank you Greencare, job well done!

Let me first start with the positive because I have never left a review in my life but I believe people should knowwhat they are getting with this company. On the positive side I do feel as though we received a quality product. We have a HUGE backyard that was a completely blank canvas and were really impressed with Jeremy (who we met for a design). He spent over two hours helping us get what we wanted out of the sign. They did start the process right away and were very quick with their work.
However... after we made our final payment it turned into complete chaos. Weeks would go by without any communication. We would email, call, text and would get absolutely no response from anyone at greencare. They were supposed to dig a footer for a basketball hoop, that we were told over and over would be done but ultimately took several months. Our pool sat with water and no products in it for over two weeks without communication of what we should be doing. Later, the company that manufactures the product called and explained that it had to be replaced. Still with no communication from greencare. After. multiple issues with communication they contacted us to inform us that if we didn't pay for the final permits that they would not finish the product. It has been 2 months since the project was "completed" and southwest gas is still saying they have not completed a pool inspection. After their work we also had a major gas leak that we didn't know about. According to our home inspector the leak was from the built up construction debris caused from the pool build. Yet again, we contacted greencare to let them know the inspection has not been completed and that there was a major leak. That was two weeks ago and still no response. I understand construction is not a primarily customer service based entity but we have been stressed for months just wanting to be done with this company.

We just had Greencare build our second backyard, which made me realize I should probably write a Yelp review. :-)

I use Yelp religiously and was shocked to see that they were only 3 stars! I mean when you read the reviews they all seem so positive, except the ones they received in the past. If I could, I'd give them 10 stars because they've been great to work with.

The last landscape job they did for us, Greencare was exceptional to work with and we are very happy with the results. Our previous yard was courtyard size and Tony helped me design a beautiful and cozy space that we enjoy nightly with a cocktail. Our current project that we just finished with them was more extensive with a built-in fireplace, refrigerator in our outdoor kitchen and it had a grill too, accented with pacers and a covered patio. It's decorated with great lighting and ambiance! It's the perfect backyard to host parties in. Anytime people ask us who build our backyard I send them over to Greencare!

Investing in your backyard is a HUGE commitment. Of course, whoever you choose should always be a good fit for you. In this case, Greencare was an excellent fit for me and we are very happy. We will definitely hire them again for our next home!