Swimming Pool reviews in Las Vegas, Nevada

I can’t say enough great things about Cali Pool Plastering. From start to finish, the entire experience was flawless. Carlos and his son, Chris were incredibly professional, showed up on time every day, and made the whole process feel easy and stress-free.

The quality of their work is honestly top-tier—our pool looks brand new, and you can tell they take real pride in what they do. They paid attention to every detail, kept everything clean, and finished right on schedule without cutting corners.

What really stood out to me was their communication and customer service. They kept me informed throughout the project and made sure I was 100% satisfied before wrapping up. It’s rare to find a company that delivers exactly what they promise, but these guys absolutely do.

If you’re looking for pool plastering in Las Vegas and the surrounding area, I highly recommend Cali Pool Plastering. You won’t regret it, 5 stars all the way!

Cali Pool Plastering did the replastering on our 22 year old pool. Turns out, the process was more complicated than I thought, but they were there every step of the way to walk us through the procedure. Pool turned out great for a reasonable cost and great service. They even helped us a month later when we had some slight leaf stains on our plaster (my fault). They came out and took care of those for us. We'd recommend Carlos, Chris and his crew for any and all pool work.

Great job. Looks like new.

Very quick, was very happy with the initial install, HOWEVER…the new pool plastering has numerous stains, I have tried to have Carlos come out to get it repaired for more than three months…all I get is that he will contact me to set up a time….i have not heard back. Very frustrating, I paid good money for a good looking pool…..so far I have only paid good money, still waiting on the good looking pool!

Beautiful Midnight Blue Quartz. Finished plaster looks amazing. Cali plastering gets 5 star ⭐⭐⭐⭐⭐.

I had such a great experience with Cali Pool Plastering, Chris and Carlos are the best and most humble father/son duo. Chris's demo crew and Carlos's plaster crew were so kind and respectful of our space. They showed up on time and were very communicative.

I was recommended Carlos and son Chris at Cali Pools earlier last year, 2022. I had them resurface my pool and spa with quartz, fix a few maintenance items, install new tiles and repair and repaint the deck. The guys did a great job; they were in and out in under two weeks. They were consistently on time and the guys always cleaned up at the end of each work day. I especially appreciated the good communication. Chris always responded to my calls and texts promptly and came when I had questions or concerns. Thanks for a great job! Before and after photos below.

This company is hands down one of the best family owned businesses in town. They refurbished our 26 year old pool and transformed it to look exactly like we envisioned it. The quality of workmanship is incredible and every member of their team is sincere, genuine and trustworthy. At the end of each work day, they ensured my property was void of any debris and trash. If you are in need of getting your pool remodeled/refurbished, don’t look anywhere else! Call Cali Pool for honest, reliable and professional results! We upgraded to Aqua Blue pebbletec with mini glass aggregate and our pool looks stunning! Thank you Cali Pool!

Call them to discuss Repair with them and they were very rude.

Called two days ago. Told to expect a call back. No call back. Called three times with no answer or call back. Obviously a one person business with no concept of customer service.

Dale gave me perfect advice over the phone, saving me money in spite of losing a potential house call and income. Very knowledgable! I will call back when something happens that is over my ability, and I'll refer anyone that asks for quality service.

Thank you Pool Masters for an excellent job re-
tiling my pool. The entire process was efficiently completed with a friendly crew. The finished job looked great, very professional...
Dale the owner was easy to work with. He gave me an excellent price compared with other
companies. Dale is very customer oriented and gives you special service beyond your expectations. I am so glad I chose Pool Masters to re-tile my poo.

Needed to repair the control center and a few other things on a recent home purchase. Dale came out same day and looked over everything, gave us a quote to bring everything in working order. He seemed to know what he was talking about and we hired him for the job as well as the weekly maintenance. It started off good, but he left a lot of items unfinished even after me reminding him about it several times: - bonding(grounding) wire was not attached to the heater, cover plate on the control center/breaker box was not secured with screws, small leaks chlorinator cell did not get fixed, etc...

Our pool has a built in floor cleaning system which did not work. Dale tried several different things, but it took weeks for him to come back with a replacement part (gears and pop up heads for the cleaning system) while my backyard had a hole dug in the ground for 8 weeks while he was "waiting on parts" and "traying to come back out the next few days". Unacceptable service. Dale finally stopped responding to voicemail, email, or text message which prompted me to find another company who has been doing a much better job and got my floor cleaning system working within 5 days.

UPDATE:
Updating to 1 star after finding out Dale has wired several things on the new Pentair system he sold me incorrectly. Also he stated, and confirmed with me after I asked specifically, that the Pentair products he sold me had a 3 year warranty and that the product warranties were already registered with Pentair. Upon calling them, not only did they not have me in their system, but informed me the 3 year warranty does not apply.

We had some excellent pool work done by Dale last year, so when we had an issue with the pool light, we of course called Dale back. He visited us on the same day and immediately was able to find out what was wrong. The wire entering the housing had frayed in 20 years and water leaked into the housing shorting out the bulb. We replaced the bulb with one that we found on Amazon, even though Dale warned us about the reliability of those light bulbs, we had it installed. Well, you can guess what happened next, yep, the light bulb went out. Lesson learned... next time listen to what the expert says about certain products. Dale was on time, Kathy was a pleasure to talk to and they didn't avoid my calls. Very happy with their professionalism.

The Original Pool Masters is the only call you need to make. You won't find anyone with a better knowledge of pools than Dale. He's been out to help me several times, always straight forward, honest and professional. When you want it done right, call Dale.

UPDATE: Things are great initially but go downhill fast. I had Pool Masters clean my tile. It took Chris (Dale's grandson) 6 weeks to do a very mediocre job. My pool is 100% tile, no plaster. Because the pool was drained that long tiles started coming up all over. It took them another 6 weeks to fix the missing tiles in the spa. After filling it with water, the same tiles came loose again. They informed me the tile repair in the main pool would be a separate project at my expense! They are not qualified to do tile work. It's costing me thousands to get the mess they created repaired. At one point I had used them for my weekly pool service. Chris was assigned to my pool. I had trouble with him not showing up (yet billing me for his time) and doing minimal work when he was here. He would skim the leaves and dump them in my yard where I had to clean them up. I was having trouble with my autofill sensor. Dale diagnosed the problem. He said it was an easy fix and would order the part. He turned off my main pool 4 months ago and hasn't returned. They are now ignoring calls, emails and texts. I would not recommend them to anyone. If I could give them zero stars I would.

We took several bids and Dale beat them all, and not by a little either. The resurfacing took longer than I would have liked but to Dale's credit it wasn't because of his efforts. There were weather issues and then there was the availability of sand needed for resurfacing, these things effected all the pool guys out there, not just Dale. The workmanship is excellent, we have no complaints, it is a superior product. Bottom line, Dale kept his word and did what he promised to do. Kathy was always a pleasure to talk to, they didn't dodge my phone calls or play catch me if you can, with returning messages.

The Original Pool Masters are the ones to call with any repairs need to your pool or spa. I have called on Dale many times over that last 20 years for minor repairs. We called him in to do a full restoration on the pool, spa, floor cleaning system, heater… basically the entire pool and spa system. Dale and his team did a fantastic job. Every aspect of the work was professional and executed as expected. I highly recommend Dale for any repair or remodeling project concerning a pool or spa.

Excellent service!

Great Service!

Right on time and did warranty check for leaking.

Dont waste your time with this company terrible customer service