THE A/C GUYS

If your looking for fast a reasonable service the ac guys are who you want to call i had multiple companies out who could not figure out the issue with my water source unit. Jasmine in the office was prompt and had a technician by the name of ty out to my home later that day. And we had heat shortly after his arrival.

I am very happy with the service. They first came and gave me a honest assessment along with reasonable estimate. And he showed me pictures.
Aquote from Hawthrown i received before The AC Guys, That tech wanted to replace the whole unit $3000 to $4000 even though the unit appeared fairly new and was only a year old.
" Dont call them they will lie and try to rip you off!"
It did take of bit of rescheduling to get the work done. And they still haven't cashed the check I gave them over to weeks ago.,
Otherwise my tech Trey was friendly, professional and got my swamp
cooler working.
I will recommend them to everyone,

Horrible! I had a 6 hour appt window, they stated that because I didn't answer the tech's call (I was away from my phone) or call back within 5 minutes (it was 12 minutes) they cancelled my appointment! All the while my husband had taken off work early to be at the house and was patiently waiting for the tech to show up. They claimed that many times people aren't at home, so they don't send techs if they can't confirm someone is home. Really? So I pay the price of other people that don't hold their appt? This is pure and simple greed. They are so concerned that somebody won't be there, which would mean they couldn't charge for the repair, that they have lost the basics of good customer service. The text they sent stating the tech was on his way made no mention of having to call back. She argued that I was told the tech would call, which I was and I feel is pretty standard operating procedure. They key is they didn't say I had to ANSWER and tell him I was home for him to come. To me, that was why I had an appointment. I'm all for businesses having procedures and standards, but they need to be clearly conveyed so everybody is on the same page. They put me in a bind and didn't care whatsoever. She told me I could reschedule for 6 days later. They must have too much business, go to a smaller company that cares about keeping customers happy. I also filed a formal complaint with American Home Shield so they know how the contractor they are funneling business to treats its customers.