Mr. Appliance of Reno

Great service and technician. Didn't like company's $100 mark up on a 65 part.

Worst service ever. Would not recommend unless you want your repair in a month.
- Tues 6/10 requested 30 minute notice for arrival of inspection because household member (mom) was in the hospital, got 3 minute notice, luckily got home from hospital at the same time he arrived.
- Wed 6/11 landlord pays for service. Informed person on the phone that this was an urgent need as we were dealing with someone ill and on hospice and really needed this as quickly as possible. Called that late afternoon to confirm all parts we ordered and were told yes and it would only be a day or two.
-Tues 6/17 called to check on status of parts, and was informed one part had only been ordered the day prior and had an arrival window of 6/18-6/23. Since there was a delay in the ordering and receiving of parts, requested a repair appointment for 6/24 or 6/25, but was denied stating no appointments can be made until parts arrive, but don't worry it will only schedule out a day or two.
-Tue 6/24 called to check on status of parts order. Informed it had arrived the prior day, but then informed there were no repair appointments for at least TWO WEEKS! Asked to speak to the manager, and there person on the phone spoke to them himself and said we could be squeezed in on Mon 6/30. Requested to have manager still call me. NO call back after two hours, so I called back to try to speak to them again. Was told sorry they didn't call but nothing I can do. Asked to be scheduled for the 6/30 appointment just in case, but still wanted to speak to the manager. They NEVER called back.
-Mon 6/30 repair person came on time, and did the repair. Upon leaving he informed us that there was another piece that should of been replaced but he didn't realize at the time of ordering parts, and that there is a chance our fridge won't work or may go out again soon.

My mom is on hospice and having to be a full time caregiver to your dyingng parent is stressful enough and this situation caused a lot extra stress.

My technician came within the appointment time. He was very respectful, did a complete inspection of my dishwasher and clothes dryer, called his resources to find parts. Unfortunately, both appliances were old enough that the parts are no longer available. I appreciate his thoroughness and will call again and refer others, also.