Izzy carpet & upholstery cleaning

TERRIBLE I would leave no stars if I could. I initially called on a Tuesday had them verify my address was told we were in the service area and arranged my appt for a Thursday at 10am. Thursday rolls around no one shows up at 10am my fiancé calls at noon they say they will look into it and give him a call. No call 2:30 rolls around and I call and tell them what’s going on, I’m then told we are still on the route for today and they will check if a member of their team is in route to us and give us a call back. Never heard back and I call at 5:40 they have me confirm my information and then instantly say sorry we can’t help you your out of our service area. When I let him know my address was verified that it was in the service area and both times I called today I was never once told that just that they would give me a call with an eta he proceeds to say “so sorry we can’t help you” Terrible communication and unfortunately I wasted my time with this company. Very unprofessional.

i had the runner on my foyer staircase cleaned by a local carpet cleaning company in reno since it really needed some deep cleaning, especially because it's a light color. derek picked up the phone right away and gave me a quote super fast. he kept in touch with me by text the morning of my appointment and showed up on time. i was really pleased with how the carpet looked after the cleaning. the next morning, when the sunlight hit the stairs, i noticed a slight yellow spot on part of the carpet, so i sent derek a quick text. he replied right away and said he'd come back in about an hour to fix it. he returned and cleaned the area again, and now the runner looks fantastic! derek also cleaned the ceramic tile in my laundry room before, and i was very happy with how that turned out too. if you need carpet or tile cleaning in reno, i definitely recommend giving them a try.

i just had my carpets cleaned by izzy carpet & upholstery cleaning, and derek did an amazing job. he was really friendly and professional, and went above and beyond to get my living room carpet spotless. there was a tough stain under my coffee table, but he worked hard using special cleaning tools and solutions, making sure every bit of dirt was gone. double thumbs up for his effort and attention to detail. i usually don't write reviews, but this was worth it. the whole experience was great, and my carpets look and smell fresh.