Pantera Landscapes

Jesus is a pleasure to work with. He is very responsive and professional. Jesus communicated frequently even while waiting for HOA approval of the design. The crew that worked on the project was very professional and respectful of property. I am very pleased with the design and the results. I highly recommend Pantera there is not a single complaint or thing that I'm not happy about. The before and after pictures speak much louder than I could every say in recommending Pantera.

We really enjoyed working with Jesus. He was honest, knowledgeable, and very low key. We changed our minds a couple times about what we wanted during the process and he was very patient with us. The backyard patio and rock landscaping turned our very nicely

We hired Pantera Landscape for a major landscaping and hardscaping project at our Reno home, paying $75,098.89 in total. Their initial verbal bid came in $20,000 lower than the final price, which they raised after their design team produced the renderings. (Felt like a bait and switch.) The project was estimated at three weeks and ran closer to 4 months, off and on.

The workmanship problems are significant:

• The front steps had to be rebuilt three times and still are not code-compliant. The third rebuild happened after a month of using the steps, when the tops started falling off — a serious safety issue. Even after the third build, the steps are uneven in height (up to an inch difference in places). We have hired another company to fix them.
• Retaining wall caps are uneven and sawed off; multiple caps were not secured.
• Uneven retaining walls throughout.
• Mid-project, they mismeasured the distance of the top retaining wall from the house by several feet, leaving a significant slope despite plans calling for level terraces. They did not take responsibility until we showed them the plans and pushed the issue. They did finally come through with a fix, which was to build a fourth retaining wall.
• Sprinkler system was botched and part of our lawn is dying. Danny and Jesus said they could not prioritize a fix for several weeks because they didn't want to make other customers upset.
• Decorative rock installed too thin; weed barrier is visibly exposed throughout.
• Glue residue left on the front door and on wall blocks.
• Exterior lighting has multiple lights that don't work.

When we raised the defects, the response was to blame "unforeseen conditions" and "site conditions" — that is, the slope of our yard (which was the entire reason we hired them to build terraces) and a gas line at 12 inches (which is standard code depth and discoverable through the legally required 811 utility locate). Neither qualifies as unforeseen. If site conditions were a concern, they never should have taken the job.

Our last text (requesting they cover the cost of the new contractor we hired to fix the issues) went unanswered. We have filed a complaint with the Nevada State Contractors Board.

In our experience: limited skills, and no accountability when problems surfaced. If you're considering Pantera, get every specification in writing, document everything with photos, and pay in much smaller increments. I don't recommend hiring them for complex jobs.