Landscaping reviews in Reno, Nevada

I had a picture of a tree on my phone that I was looking for to plant in my yard. Ben was spot on in identifying it and arranged to take us to where the trees were. Great customer service!

A very knowledgeable staff that will go the extra step to make sure you get the right plant material to make your yard shine! Definitely the plant experts in the greater Reno/Sparks/Carson Valley area!

I absolutely love this place. When ever i feel like i need a pick me up i always come here for the amazing selection of house plants and i always come out with more then i needed and ten times happier. Thank you <3

First gentleman we approached didn't know what a mock orange was. He led us to Mike (tall guy with very white caps on his teeth). This guy could not have been more rude to us. He argued with me about the species, which I had researched for hours on the internet before going in, telling me that the information I was providing "didn't tell him anything." What an absolute JERK. He said HE would have to research it, even after I explained what we needed the plant for. I have no problem with someone being unfamiliar with what I was asking for, and even expected that -- what I didn't expect was the COMPLETE lack of kindness or respect. WE WILL ABSOLUTELY NEVER GO TO MOANA NURSERY AGAIN. -- From there we went straight to Stonehouse Gift and Garden, where Chris was more than friendly and happy to help us buy 14 mock orange shrubs, which happen to be his very favorite (he has one in his own yard) -- THANKS CHRIS AT STONEHOUSE!!!
- Mike in response -- you need to work on your people skills. I've worked in customer service for over 30 years and you were disrespectful and rude. It also never helps to apologize by denying that you did anything wrong.

Purchased many trees from Moana. Everyone is nice and helpful. If I ever have an issue with a plant I can bring in a picture or a leaf and they always help me diagnose the problem.

Knowledgable staff. Great selection of plants, accessories, hardscape materials. Got a tree problem or plant selection question? Be sure and ask Mike, He is the best!

Linda is so incredibly knowledgeable. She spent almost an hour explaining different plants and planting instructions.

Very friendly and helpful staff!! Lots of amazing holiday decorations and other home decor items. Great at helping us with our landscaping questions.

Their rock truck obliterated my car with gravel on the freeway. I got photos of their truck, took my car to their nursery to show them the damage. Gave them my information and a chance to make it right. Rather than do the right thing, their Manager (Mike G) argued with me about where their rock truck was that morning and told me how their insurance company won't cover the damage they caused. Well Moana Nursery, when you care about the community you live and work in, sometimes you do the right thing even if it means your insurance company won't pay for it. You lost a long-standing customer and you'll lose more because Reno is still a small town and you don't treat people this way. Sincerely, John

I’m very disappointed with Moana nursery in South Virginia especially. Sorry, but you should be the best place to get real rich soils, not that stuff you guys have been diluting with sand to make more profit. I'm talking about you Double Mix & Tripple mix soils.

Sigh. I wish the plant "experts" would tell me the same thing twice in a row. For example, went in to get a shrub recommendation for full sun, against stucco, south facing location. Plant Expert A gave recommendation. Loved the plant. Planted it. Plant fried and died. Brought it back within 60 days. Plant Expert B reamed us when we told him where we planted it. After berating us and stating it was our fault for planting it there (even though we described Expert A -- who still works there), we got 50% off.
They do have a good plant selection but take their advice with a grain of salt and be sure to get a name.

The staff is knowledgeable, plant selection is huge. The staff will query you to help you get the best plant for your landscape.

We have been getting our plants and trees from Moana nursery for 24 years. They are always helpful and give great advice on planting and caring for your plants. They also sell very healthy stock and have a 1 year guarantee on their larger plants.

I maintain a spreadsheet of plant survival rates in my garden. Plants from Moana have the highest survival rate among all the Reno nurseries I have bought plants from.
Gardening in Reno in not easy. Many of the plants I plant end up dying. The quality and adaptability of the plants from Moana are among the best.

Friendly, knowledgeable staff. Found the pots we have been looking for 2 years at a great price along with a ton of plants... thanks Jeni for all your help!

Today I have ordered deluxe timeless tulips for my son. He received the order on time but I was little disappointed because two tulips were wilted, and the flowers with the vase delivered weren’t similar to the picture displayed on the website. You should change the display !!! Not worth the price!!

Moana has a wide selection of plants that will grow in Northern Nevada. Each employee is well versed in plant knowledge. Moana also has experts available to help! Each nursery has a marvelous layout and is quite lovely to stroll around. I love buying plants here and getting the help I need when I am failing at keeping some plants alive. Inside each store there are a variety of chic garden items as well as indoor plants and plant nutrients. Swing by and see for yourself!

Moana has a huge variety of plants. Easy access, prices are higher than other places but they do haves sales.

Many thanks to Jerry for being so nice on the phone while I asked questions about flower delivery for my grandmother while she is in the hospital. I appreciate his kindness and patience with me. I will definitely continue to use this shop for flowers.

So Ticked Off.
I ordered a plant from the garden shop to be delivered to my sister for her birthday. I told the very polite order taker that I wanted to spend no more than $125.00.
They sent a 6” plant in a ceramic pot. The bill was $155.00! My sister lives 2.1 miles from the nursery but I still paid a delivery fee of $25.00.
It was an over budget, over priced, disappointing experience.

Not impressed, they have too many issues, and the point of contact on S. Virginia Street are ‘RUDE’.
1. They did not fulfill the order that was submitted by the Landscaping Company – they can’t keep track of their inventory and accurately manage it. This resulted in last minute switching around for other trees and higher costs
2. Other trees were dead and invested with bugs …. So those also had to be switched out! Thankfully they were purchased from another place and NOT MOANA.
3. Purchased a fountain in November, Carrie who was in charge at the time indicated that they would deliver and then set up in summer. I pre-paid the set up cost. What did it amount to, coming out and plugging it in and leaving – however that was not even scheduled, they just showed up at my door with no appointment and I was not home!!
4. Back to the simply plugging it in. Wasn’t working properly, they came back again. Still not working properly, back again and with a real attitude. Spoke to Carrie, and my goodness was she NASTY! Told me it was not her responsibility anymore since she was promoted and proceed to verbally attack me.
5. How did she get that promotion with this attitude – and guess what, her promotion is to be in charge of the landscaping/trees/etc. Yup and that was all messed up too!
6. Karla who took over the position that was once held by Carrie has no clue. Ask her a question and she has no idea.
7. Finally had to get someone not associated with Moana to address the issues.
8. Fair to say, I would never, ever order or buy anything from that location. They are a confused, angry mess who can’t manage what, where, how and when anything should be done.
9. Lastly, don’t bother to try and call, they never pick up the phone!