Reviews of local pros in Reno, Nevada

So just know if you forget your mask you WILL BE ATTACKED!!! no joke I had a lady come up to me extremely aggressively ( physically) and proceeded to nastily tell me in a very stern voice that I was not welcome to shop at this establishment. They have a strict mask policy (I didn't know beforehand) I would have been more than happy to put one on but not after being absolutely attacked I will never shop at Moana Nursery again.

I love Moana Nursery! The staff are extremely helpful every time I go in. I recently arrived with a picture of an infested peach tree. Jon, the resident plant doctor, patiently went over with me exactly what to do & which of his online videos to watch to help our trees be stronger. Great guy!

The best thing about Moana is the friendly, kind, and knowledgeable staff. The locally grown, perfect for Northern Nevada, plant selection is also top notch. They have a wide selection and great sales.

Some staff could not answer basic questions about plants and had to google search for answers. I expected more

Cool selection of merchandise and plants. Was already set up for Christmas in mid October. Compartmentalized sections of store allow you to see bird supplies, pots, chimes and other similar merchandise together. The only downer was staff who were not very welcoming or helpful.

Upscale nursery with something for everyone! Plants are healthy and strong and come in a variety of sizes and colors.
Moana offers landscape materials and installation too!
Besides all of the ubiquitous plants - so many non-living items for purchase, e.g., pottery and tools, etal.
Did I mention customer service? Staff goes out of their way to be friendly and extremely helpful!
Check them out - you won't be disappointed.

Very nice, cute nursery. lots of good stuff, plants and related items. Friendly, helpful knowledgable staff. Plants seem expensive to me, but i don't shop plants a lot so don't really know. That said, plants are VERY healthy and the green house is a pleasure to wander around in. FAR better experience than the huge stores that happen to sell plants too.

This is such a cool store. Why is it I have a bad experience every time I walk thru the door???? Today I got followed around the sales floor by a growling pit bull. Last time I was here I was snarled at by an employee simply for asking where the marigolds are. I would love to shop here. But I am done with this place.

Love love!!!! Really pricey but great selection! Got several plants and loving all of them. Some of there plants looked a little sad but most of them were in really good shape and everyone was so helpful! It’s one of my favorite plants shops in Reno

I went there to price some small trees and colorful shrubs for where I work, (FAA Air traffic control tower, Reno)
I was unable to get the attention of anyone who worked there. I even tried standing right next to an associate who was busy chatting with a friend, but she never even looked over at me. This is not the first time this has happened to me here. So, I walked out the door and went to Home Depot. MUCH better service.

Great selection of plants and yard decor

I’m sorry but I would never recommend going through this business for Flowers. A month ago co-worker of mines brother passed away . This was a big deal at my deal being that we all knew her as well as her brother. So I collected money from co-workers to pitch in a buy a beautiful bouquet of flowers for her loss. I contacted Moana Nursery being that we found the bouquet online that we all liked and pitched in money on as far as the cost for this specific bouquet. I called for days with no response. Then I finally got through to an employee through phone call . Unfortunately this company only has one florist for their multiple locations . The florist is the only person who makes the special bouquets . The florist also was not at the location I was calling so the employee transferred me over to the correct store to speak with the Florist. Another employee answered the phone , and trying putting me through with the florist as well . I left many voicemails and called even more times . I really wanted to go through this company because once again I had the money of other people who wanted a specific bouquet of flowers for our co-worker. Days go by the Florist named Alex calls me back but unfortunately I was on another call speaking with his co-worker so Alex left me a voicemail. The voicemail was to me very rude . He went on to say that he hasn’t returned my calls because he is very busy (which is understandable) with other important customers like weddings , funerals , birthdays etc. And he wouldn’t be able to take or make my order for the weekend. This was upsetting because if he would’ve spoken with me he would’ve known that it was no rush for the order being that our co-worker would be out of work grieving for awhile . I tried calling again but still no answer so I finally gave up and went to Sparks Florist. They were nice , quick, empathetic , fast and reasonable. I would definitely go there instead . Moana Nursery seems to not be professional, empathetic, or concerned about their customers. This is just my opinion from my experience. I would NOT RECOMMEND!

High quality plants and trees.
Love their Christmas Shop and the fresh cut Garlands.
I made this decorative piece!

This is a very nice place to shop. They have a large assortment of plants, and the staff are very friendly and helpful. I was looking for vegetable starts for my garden, and they have a lot of different organic and heirloom varieties that are not available at Home Depot or Lowes stores. Their prices are very reasonable, especially for the level of service you get. I was also looking for some fruit tree information. I spoke with a few people who couldn't answer my question, so they sent me to someone who could. I appreciated that very much that they did that, and didn't just give me a BS answer! They saved me from an expensive mistake. I will definitely be back again. They are very conveniently located on my way home from work. Even if they weren't, I would still make the trip again. I highly recommend stopping by this place. Happy gardening!

This is the place to go for plants in Reno/Tahoe. The staff is so friendly here. Jeanine was able to help me pick out a huge order of houseplants and my cashier, Chris, did an amazing job ringing everything up and taking care of me. He seriously went above and beyond on my order, I can't thank him enough for his customer service.

Over the last year I had the pleasure of experiencing the unparalleled service and stunning floral arrangements at Moana Nursery, the undisputed best florist in town. Every time I stepped into their shop, I’m greeted with warmth and enthusiasm, setting the tone for an exceptional experience. The most important reason why I come back every time is Alex. Alex is the most amazing florist in town! Alex is so talented, professional, & makes you feel special. I highly recommend Alex & Moana Nursery!

I love shopping at the local nursery, skilled help and gans of growth. Now I must learn my new seasons so I can success on what I plant

My wife won the porch makeover from Moana Nursery and they did an AMAZING job.

I was treated so amazingly while I was visiting this store! I highly recommend Moana Nursey for your plant needs!
The greenhouse is beautifully laid out and the girl who works in that department was so patient with all of my questions about how to keep plants alive.

I had such a great experience going here. Their green house is full of amazing plants that have tags on them to help you determine their needs/care, which is extremely helpful for someone with a black thumb and low light apartment looking to bring some life into their home. I could easily navigate what I should/shouldn’t buy on my own by just wandering through. They have incredibly knowledgeable employees who care about what they are sending you home with, at check out I got a great debrief on what to do and what not to do with the plant I was purchasing. I got lost for hours in here with the variety of what they offer, from their retail space to the botany and wildlife care. From what their employees told me they also offer full landscaping services and given my experience I would absolutely trust them. They are honest, caring, and knowledgeable. They have every intention to fit their products to your lifestyle, which is very important in the plant world! A fantastic local business to support.

We love Moana Nursery.
Judy was so helpful in the garden center with helping us find the right soil to establish our garden for our desert tortoise. Karma has also been very helpful with her excellent advice. -Carleen