Mr. Rooter Drains

I was so happy that I called Mr Rooter, They were able to come the same day, able to help me with my issue, help me identifiy the issue and gave me a options to get it fixed. I will be telling everyone about the great $95 drain special they have even on a weekend.

WARNING: If you value your sanity and hard earned money, PLEASE read this review carefully and thoughtfully and learn a lesson from our bad experience. We were in a vulnerable situation and needed help. According to their word, Mr. Rooter (a nationwide company) was properly equipped and licensed to complete our sewer line repair job (which included excavating on public property) in accordance with City of Reno requirements. As it turned out (per the Public Works Department) they lack the proper classification to encroach upon public property which prevented them from getting the proper permit. In fact, the City record indicates that they did not even try to get a permit but they proceeded with the job anyway. They no doubt knew from the start that they should not have bid this job. A portion was fixed but a substantial amount of work involving city property remains unpermitted and incomplete. We truly regret inviting this unscrupulous company onto our property. They overpromised and underdelivered by miles.

We are truly baffled as to why this company felt justified in inflicting their shady business practices upon us. What an incredible waste of time and effort to be so dishonest and deceitful. Why not instead do things the right way? Do what you say you’re going to do. Do it legally. Be proud of your good work. Be concerned about living up to a good reputation. Not so with Mr. Rooter. At least not in our case. We are honest and decent people that do not deserve such mistreatment. And our community (every community) deserves better.

Mr. Rooter provides an exceptional level of service that truly sets them apart in the plumbing industry. From the moment you schedule an appointment, their team demonstrates professionalism, courtesy, and genuine care for their customers’ needs. The technicians arrive on time, explain every step of the process clearly, and make sure you feel confident about the work being done. Their expertise shows in the quality of their repairs, which are done efficiently and with long-lasting results.

What stands out most is their commitment to customer satisfaction. They take the time to answer questions, offer helpful maintenance tips, and ensure the job site is left clean and tidy. Their transparent pricing and respectful communication make the entire experience stress-free. Whether it’s a routine checkup or an emergency repair, Mr. Rooter consistently delivers reliable, trustworthy service. I highly recommend them to anyone seeking skilled and dependable plumbing professionals.