All reviews for Affiliated Appliance Services

I left a message on a Sunday and received a quick call back on Monday morning. He was extremely helpful in talking through the problem with my washer and dryer over the phone. His honesty saved me a visit, and I was able to discover a big health issue with my machines without even having a service call. The experience made me vow to be a customer for as long as I live here! My next appliance issue goes right to Affiliated, no hesitation.

Matt is Awesome!!! My dishwasher wasn't cleaning dishes so I called and Matt walked me through the problem without having to come out. He could have come out and charged me, I'm so appreciative that his advice was able to fix the problem. I've used them before for a refrigerator repair and liked them!

Oven stopped working; but burners on top worked. Had a first company come out and they "repaired" the problem, a week or so later the oven stopped working again. Had the company come back out, and they said I needed a whole new brain/board for the stove.

I called Matt to get a second opinion; told him the situation. He was up front, said could be a shorted wire or the board needs to be replaced, but will not know until he investigates. He provided me worst case pricing, which I appreciated.

When he came out, he found the problem and handled it right there. No new board needed. The previous company would have charged me over double what I paid. I am SO thankful to this company saving me money, especially during these uncertain times!

Matt is awesome. Matt is efficient, knowledgeable, very reasonable price & friendly. He explains what he is doing & why. I trust Matt to be alone in my home while he fixes my appliances. That type of person is truly hard to find these days. He has been my family's go to expert for many years.

Affliiated is absolutely the best appliance repair Company I have worked with. Matt was responsive to my original call, we communicated for the first day about the problem with my washer. He came to my house the next day and quickly determined the cause of the problem, looked up the repair part and gave me a quote. Matt has the disposition of a scientist, very knowledgeable, confident and always describing what he is testing for and the results. Very calm, confident man, he is the best. The problem was resolved within 30 mins. and his bill was vert reasonable. This was the best experience with a repair professional I have ever had.

Matt is a dedicated professional. He has very reasonable pricing, responds quickly to text messages, and maintains an honest approach to customer service. He dedicated his own time to help resolve an issue for me over the phone. He truly puts the needs of the customer first and does not try to trick you into wasting money.

Will do business with him again in the future.

After recently having an issue with our oven heating properly, I started looking for someone to repair the unit. I came across "Affiliated Appliance Services", owned and operated by Matt Purcell and servicing the Concord, NH area. I called his provided number, left a message, and he returned my call shortly after. I described my problem to him, and he was able to schedule an appointment for me within just a few days. He arrived punctually, quickly diagnosed the problem with the stove, and immediately was able to repair it. His bill for services was quite reasonable, and throughout our interaction with him, he was very friendly, polite, knowledgeable about subject matierial and basically a good, down to earth person. If anybody is in need of a good appliance repair person, I would definitely recommend Matt Purcell and Affiliated Appliance Services!

He nickels and dimes for his time. He said the work should only take a certain amount of time and a certain amount of cost, but in the end he took longer and charged more. He did it to me twice and made excuses and contradictory statements both times. Someone with the amount of experience he has should know better. He does not have integrity. He is not interested in long-term customer relationships; just collecting every penny he can while he is at the house.