Mover reviews in Londonderry, New Hampshire

Excellent Service

José and Rubin from Trend Deliveries were outstanding. They removed a Bosch refrigerator that wasn’t true counter-depth and installed our new GE Profile with care and precision. They were extremely polite, friendly, and professional, and treated our home with real respect. They took their time, explained everything, and made the whole process stress-free. Exceptional service — highly recommend!

Omar and John were great! They were able to schedule a date and time that worked for me and they called about 5 min before arrival. Once arrived, they brought the large box in between the two of them without damaging property. They did a fantastic job setting up the treadmill and as they worked, they left a clean and organized work space. They also made sure everything was in the right place, secure, even, and stable. When they finished, they made sure to show me that it was in good working order and where all the buttons were before they left. Overall they did an awesome job and I would highly recommend to others looking to use their services. Thanks guys!

We purchased a large washer & dryer. Jose Perez and Ruben Diaz delivered them. They were on time and very professional. They were extremely careful bringing them into our basement a bit of a challenge. They assembled the accessories and set up the washer and dryer. They connected all the fitting and tested both machines. After they finished they cleaned both inside and out taking all the trash with them. I would definitely use them again! Thank again!

Here is a account of my recent appliance delivery experience:

1. To their credit, scheduling and communication prior to delivery were handled smoothly via text message, including a confirmed delivery window.

2. Upon arrival, the delivery truck was partially driven onto the lawn, resulting in damage to the lawn.

3. The delivery crew provided minimal verbal communication throughout the process.

4. After placing two appliances inside the home, the crew moved the around the corner (why?), then returned and drove over the lawn a second time.

5. The crew brought the washer and dryer upstairs but left the dryer on the floor. They declined to connect either unit, despite a phone confirmation the previous day that they would. They blame the appliance shop.

6. The crew refused to deliver two additional appliances to their designated locations, citing an obstructed path due to a railing. Don't moving companies move things? They offered to come back sometime in the future to finish (?).

7. Communication from the crew ceased. I requested that the remaining appliances at least be placed in the garage, which they eventually did.

8. The crew prepared to leave without completing installation or proper placement. The refrigerator was not aligned in its space, and the washer and dryer were not stacked. After I pointed this out right as they were trying to drive away, they completed those tasks before departing.

10. Later the same day, I hired a separate crew on an emergency basis to finish the delivery and installation at HUGE additional cost.

11. When I contacted the company, they offered a $35 refund for inconvenience and a $70 refund for the two appliances that were not hauled away, for a total of $105. $35 for royally screwing up the delivery is insulting.

From my perspective, they did great on this deal and I got absolutely hosed. They left me high and dry.

From reading other customer reviews, experiences appear to vary significantly depending on the assigned delivery crew. It's really not worth the gamble.

I would not gamble on this company again.

We have had several moves with Trend. They kept me informed every step of the way. The guys were great! Very polite and professional. We moved into a new home, and they took exceptional care with our belongings and home. Would highly recommend!

Our move with Trend Moving from Pelham, NH to Old Orchard, ME was a mixed experience—and unfortunately, the negatives far outweighed the positives. The crew in Pelham did a great job packing and handling our belongings with care. However, the crew that handled the delivery in Old Orchard was careless and unprofessional.

The truck was packed poorly, which led to several pieces of furniture being broken or scratched. We also found markings on the walls of our new home. I reached out to Vincent, the sales rep I had worked with, to report the damage and express our concerns, but I never received a response.

The lack of accountability and the damage caused during the move were extremely disappointing. Based on our experience, I would not recommend Trend Moving.

***While the comment below from the owner sound good, it has been 7 weeks since my complaint and still no one from the company has reached out to me. Terrible customer service. ***

***Over eight months and still no response from anyone at Trend Moving***

From beginning to end, this was a great process. I completed my booking with Ben who was very kind and helpful (and patient with all of my questions). On the day of the move, David and Blake were great! They were both very friendly, explained what they were doing, and made the whole process feel very smooth. A few items did get damaged unfortunately, but that’s to be expected with any move. Everyone I encountered was extremely pleasant and easy to work with. Overall it was a great experience. I would recommend to a friend and would use again.

Needed to move a baby grand piano from one residence to a new home. The team was on time, very polite, and the team worked well together for a seamless move. Extremely satisfied from the time of making the reservation with Ben to the completion of the move with Dan and his team