Lachance Plumbing & Heating, Inc.

On Friday September I called Lachance Plumbing to come to a rental unit I own for a problem with the gas water heater. They were the company that had installed them for me originally. The technician said the control was not working correctly which caused my tenant to either run out of hot water or for it to be scalding hot. The technician said I should replace it because it was nine years old already. He said it would be $2,000.00. I asked if he could do any better, he called his boss and told me that his boss had made an error when he quoted me the price because he was looking at an old price but he would honor the original quote of $2,000.00 & he would be able to install it on Tuesday because it was Labor Day weekend. On Tuesday morning before 7:30 am I called to tell Lachance that I wanted to check with another company to check to see if I was doing the right thing and I would call him back shortly, which I did. I called him back before 9:30 am to have him do the work. The receptionist said she would check & call me right back. I waited one and a half hours and I called back and spoke with a different receptionist who then informed me that they would not be able to do it until later in the week. She said they had two other heaters to install. I explained that I was supposed to be on the schedule for today & that I told the owner I would call him back shortly & I did. I said you mean he just doesn't want to do it. She said no he'll do it but not until later in the week, keep in mind my tenants have been without hot water since Friday & it is now Tuesday. I said I was only trying to make sure I was doing the right thing. So I had no choice to call another plumber & they came within 2 hours to install it and charged me less than $1800.00. He had said it should have been $2300.00. So the moral of this story is Mr Lachance was not being honest or responsible in the way he treated me. Be sure you check everything before you do business with Lachance Plumbing.

The first time I used Lachance, was to fix a hot water tank. Theresa was very pleasant and got me someone to go over within hours. They took care of the problem the same day.

The second time it was to replace my boiler. I called multiple companies for quotes however these other companies had either outrageous pricing, didn't want to take the old boiler, wanted to use the cheapest brand, etc.

When I called Lachance, Theresa, the customer service rep, told me that they couldn't schedule until a few days after but would call me back to see what she could do since I explained that there was no heat. She called me back within a few minutes and said that she will squeeze me in to get someone out within an hour. Bill, the owner, very nice and humble guy, called me to describe the type of work that was going to be done, brand of the unit, etc. The price was reasonable and brand (Weil McLain) that they use, is one of the best and most importantly that they will move their schedule around to get the job done the same week. I hired them to do the job. They went on Friday morning, same week, replaced the boiler and took the old one the same day. Nothing was left behind and the area was clean.

I had read previous reviews stating that Theresa was rude or had terrible customer service, etc. I had nothing but great service and very good communication with her. Awesome job and great service! Thank you guys!

A no frills plumber that does the job right. I've tried several plumbers before using Lachance Plumbing and they all acted like Kings. Lachance has been responsive, professional, and their prices are reasonable. They explain to me what they plan to do and why. The office staff has patience when dealing with a frustrated me trying to get something done yesterday.