Townsend Energy

I can't say enough how amazing this company is. From the first phone call and on. The ladies in the office are beyond amazing, the representatives in the call center are also amazing. I have called with no oil and had a delivery the next day without any "emergency" delivery fees. They are always willing to work with toy to make sure you and your family have what they need. I am beyond grateful to have found a company that truly does what they say. Thank you so much for being amazing!

I was a M.L. Halle Customer for over Ten years. I never had a problem with them , they always treated fairly and did a great job fueling and maintaining my and five tanks/furnaces in Manchester NH. Then Townsend energy purchased them. I gave them a chance. The first service, on my newest boiler, the service tech (who I found out later was "new") did not screw on the oil nozzle on fully which created a terrible burn for a month. Think: black sooty smoke shooting out of all areas of the venting and chimney, I was made aware of this by the tenants calling me and saying the smoke alarms in the basement were all going off. It was a bad situation. Then I looked at the billing. They were charging me $4.85 per gallon, when the average price per gallon in Manchester was $3.65. I called them to ask what they were doing,..and then they said "If I locked in the winter rate in the fall I would only be paying $3.99 per gallon" For someone filling six- 250 gallon tanks, paying $1.20 more per gallon then I needed to, that's an extra $1,800 a month! When I canceled my accounts with them the guy on the phone told me I "should have negotiated with them to lower the price". I told him that I should not have to watch to companies I do business with to make sure they are not gouging me on price every time I turn my back on them. Townsend is out. City Fuel (Manchester NH) is in. They have been great.

Where do I begin. I needed my propane tank moved, I called and spoke to a pleasant lady who put me in touch with Joe. Joe was professional and answered all my questions. He scheduled the tank move around my work schedule. He made sure I was prepared. Superior customer service.

Shane showed up a few days later and laid out options for the tank placement. Again, total professional and an overall pleasant man. He was able to suggest an area to place my tank that I hadn't t considered and where it was hidden. Wow.

The day of the move, they needed a tank dolly due to restricted access to my yard. Shane needed to adjust the trench for the line and did so perfectly. Steve showed up and helped remove an obstacle that could have thrown a wrench in the job. Over and above my expectations. Nick brought the tank dolly from a pretty far distance.

To say these guys worked hard to get this tank moved was an understatement. We hit obstacles and in every case they had solutions. Never a complaint and all smiles. They never got frustrated, and were uber careful when moving the tank. I was more than impressed. They were patient, communicative and believe it or not, we had some fun. These guys worked hard, always had a smile and even cracked a few jokes.

Joe followed up with a call the next day to ensure I was happy. Again, wow.

This is the quintessential example of superior customer service and customer focused employees. Townsend is lucky to have such dedicated and customer focused employees. I consider myself lucky to have an energy company that hires this level of employee.

So to Joe, Shane, Steven and Nick, thank you for making a stressful job fun and pleasant, and thank you so much for your dedication to getting the job done. I'll smile every time I see that tank.