HVAC reviews in Atco, New Jersey

Always on time and very professional. Delivers great service

cleaned and checked system. does excellent work and is a pleasure to work with for several years now

The service was exceptionally prompt. The office staff were very helpful trying to solve the problem remotely. The repairman was very friendly and explained what he was doing. He was very knowledgeable and found the problem, which was a subtle one. He ordered the part needed. I am very happy with the service.

Angelo and ThermoCool are the gold standard for HVAC needs. He was able to accommodate an emergency AC issue and was very responsive. He arrived on time, with text reminders sent for arrival time. He was very thorough, professional, clean, educational and friendly. Pricing is very fair. We will definitely use ThermoCool for all our HVAC needs and would strongly recommend!

Great job once again by Dylan….

Technician Dylan was extremely friendly and professional. He arrived early in our appointment window, which was nice, and he was thorough and efficient.

Dylan and Walter did a quick fix for a furnace door switch. Learned something new to look out for. And Kelly in the office was terrific in getting someone out here before the day was done! Thanks to all.

Technician
was very thorough and professional did a thorough check of the entire system for the season startup went over things methodically and spent his time here efficiently respectful, young man

----->I have waited a year to post this because we had a new system installed and I wanted to see if there were any issues before just reviewing these guys based on charisma (5/5)....

We bought an old house and had the HVAC system removed and a Mitsubishi Mini Split system installed.
Chuck explained everything and answered any question that we came up with, took photos of us pointing to where we wanted the units to go so that there were no miscommunications, and facilitated a speedy overhaul.
The units work exactly as described, there have been no surprises, and would recommend the changeover AND ThermoCool to anyone who will listen.
Thanks ThermoCool!

PS- It's getting cold now, and I really like being able to control how warm each room gets. I can crank up the bathroom before I take a shower, and immediately feel the warmth.... and leave the spare bedroom on low. Such an excellent system. No regrets.

When we called to make an appointment Jen was very helpful with coordinating a date for us quickly. She was very responsive to our urgent necessity and scheduled Bob to come see us the next day. Bob was able to assess our problems and report back the next day with the proper piece to fix our heater. Thank you so much!!!

They installed a system on my new construction home. After the first summer there was no Freon and it was blowing hot air. They came out and charged me $400 for Freon and sent someone else out to check for leaks multiple times. They then claimed leak was fixed and when they serviced it this spring there was no Freon again so still a leak which they could not find. I have now contracted a different hvac company and they found the leak. I will have to pay them for fixing it. Customer service is not their strong point especially with this being a brand new system they were contracted by the builder not me to install properly.

Gentlemen who came were very professional. Did a good job

Quick, affordable, and reliable. I will forever use ThermoCool as my go to for any of my HVAC necessities.

I've used ThermoCool twice now within the last year for HVAC and AC. It was a pleasant experience each time - from getting the service appointment scheduled to the contractor coming out and providing the requested service.

Both Angelo and Bob were very professional, honest, and pleasant. I appreciated the repairs they performed on my HVAC system last November. Angelo told me about the maintenance contract that they have, which helped save me some money on the repairs I needed. The maintenance was a bonus, which came in handy in June when my AC system was starting to act up due to the condensate pump being overworked. It turned out that it just needed to be cleaned. I was really glad that I had signed up for the maintenance service.

ThermoCool is a wonderful company and I would recommend and use them again. Thank you!

Dillion is the ultimate professional with courteous service in a timely manner. Plus he explains the work he had serviced to his customers and answers all questions. I would always prefer him if I experienced any further problems in my home, thanks chris

ThermoCool (and specifically Chuck) is incredible. Professional, intelligent but more importantly polite and with amazing customer service. They easily stand above every other company we've had out to our house to quote, work or inspect a number of systems we've needed to fix or improve since purchasing a little over a year ago. Highly recommended, and will only be utilizing them for everything they offer moving forward!

All three technicians (including an apprentice) were extremely professional and respectful. They explained the exact problem and solution as well as answered my questions. There were 2 service appointments: the first to diagnose the problem and perform a temporary fix and the second to complete the permanent fix. Both were fast!

Thank you for the prompt service on this snowy day!!

Dylan is the best technician. He is always on time ( sometimes even early which I appreciate) he is courteous and knowledgable. We trust in him completely!

Could not have had a worse experience with ThermoCool. Paid upwards of 25,000 for an install in 2021. We have two units under warranty. We had one issue in 2023 where we realized their exorbitant charges for repair; but the service went well. Cut to 2024 the computer on one of our two brand new units went; we call ThermoCool since it is under warranty. They came and charged an hour of labor to diagnose, and needed to come back since they did not have the part. About a week later (in summer heat) they came for a total of 25 minutes and charged two hours for labor. Apparently they charge labor starting the second they start their engines and drive to your home, and also charge labor for any distance they have to drive to pick up the part. Not only did we pay more than the initial quote, we paid over $400 for less than 45 minutes of work. Stay FAR AWAY from this company for service. Would give 0 stars if possible. Tried to fight the charge with the owner and was given 0 wiggle room. Again, STAY AWAY.

I spent an outrageous $25k on a brand-new HVAC system from Thermocool less than 3.5 years ago, trusting their so-called “reputation” justified the steep price. Unfortunately, they’ve become a prime example of a company that’s all about the money and nothing about standing behind their work.

I foolishly paid $800 EXTRA for two years of maintenance plans, which turned out to be a total waste. Since my system was still under a 5-year warranty, I expected coverage for any warranty work. Instead, Thermocool decided to milk me for even more cash. My first encounter with their incompetence was last year when Kelly promised to fix a broken bolt on my motor if I purchased the warranty plan. Instead, I ended up with an extra $338 bill. They only corrected this after I provided email proof of our agreement, but it was a hassle I should never have had to deal with.

Things took a turn for the worse last week. My second-story unit, just 3.5 years old, stopped working. Thermocool sent Dylan and the owner’s son, who took their time inspecting the problem. They diagnosed a bad blower motor but didn’t have the part in stock. I was charged $264 for their inspection. They finally returned a week later in the sweltering heat, and despite claiming the job would take 20 minutes, they billed me $422 this time, including tax. Their original quote after I paid $264 for the diagnosis was $396 for two hours of work—not 20 minutes of work! I even asked Dylan to check the outside condenser, which is how I identified the issue due to the rattling noise, but he assured me it was “fine.” When I tried to negotiate the bill and asked if the owner’s son could help, they had the nerve to tell me I could only get a reduced rate if I purchased another pointless $400 warranty plan.

For a warranty claim covered by Carrier and where I was only paying for "labor", I was charged $700 for them to be here barely over one hour, including the majority of the time diagnosing the problem. This $700 breaks down to an included $100 service fee, $400 for their time driving here twice and going to the next job twice (aren't they already charging this to the next customer?), and $200 for the actual work. I would have saved $350 if they had simply had the part in the van initially; instead, their $198/hour LABOR fee, including driving around and picking up the part, made me pay double. I even reviewed Ring footage and text messages announcing when they were en route and finished to verify their timing.

In summary, I would rather sleep outside in 95 degree weather before calling Thermocool again, even though I am still under the manufacturer warranty from the complete $25k HVAC system they installed.

Dave was thorough, and professional. He explained what he found in the inspection and all the options available. I have always had great service and a great experience with Thermo-Cool!