Appliance Repair reviews in Belleville, New Jersey

Tech got here after insurance carrier was closed and couldn’t submit parts request. He sent us parts information and told us to call them in. Ins won’t take from us. Since order is closed can’t get resort man to do it. Have to start over wait for another tech to come out to determine parts and order them

Horrible service. Stay away for Sears Repair services if you can. Appointment was scheduled for today between 8 am to 5pm. After waiting for the whole day, the technician did not show up and and the next appointment was given for after 10 days. Very Frustrating indeed!. They do not care for the customers.

I dont like sears warranty, I had a difficult time with servicing our boiler. This is the 2nd repair guy to service our boiler witin 1 week. The first one was rude, lazy and didn't do anything. I am giving Brett 4 stars because he did service the boiler.

The technician was knowledgeable about the appliance as well as knew the process (system request, creating order, processing through warranty, etc.). My very old dryer is working like new now! Very satisfied with the service.

The rep was very polite and extremely knowledgeable about my refrigerator and the issue at hand. He gave recommendations and demonstrated how the components operate. Would definitely recommend anyone with a refrigerator problem to contact Sears Appliance Repair.

Good job David, I thank you for arriving earlier, because I had school pick up and David made it happen. David explained what happened and why the refrigerator had this leak. Great service, great attitude with a smile. Nice meeting you.

Malcolm was very professional. He kept me informed regarding when he would be arriving. He performed the service in a timely manner.

My technician was very prompt. He had everything that he needed in his service vehicle. I appreciate that he was able to repair the window air conditioner in my home on this first visit.

Excellent repair service. Explained maintenance details. Was timely, neat and efficient.

Technician was great. Explained the process step by step and offered advise on how to better maintain and extend the life of my appliances.

I can’t believe that GE has a contract with these people. They send a technician to my house who tells me he’s going to order parts needed. I waited and almost 3 weeks went by no call from them or nothing. I call them they tell me they’re waiting on GE and I call GE and they say there’s no need so they call Fix it All who tells them they closed my case. Then they said nothing was wrong but if nothing was wrong why tell me you’re ordering parts. They told me something is wrong and told GE nothing is wrong. They barely answer the phone it’s disgusting to treat customers this way.

Sears does not have the ability to provide good services. Very unhelpful people are working for Sears. I was assigned a technician on 3/5/24 to check my refrigerator. Various times given for his arrival. My wife and I kept a vigilant eye for the technician (Wayne)and any telephonic message. His last message was at 6:18 pm, and the message said, "I have arrived." The fact was that he never arrived at my address, and there was never any calls from him. On top of this, when I reported this to Sears, it's computerized system showed that the technician had fixed my refrigerator problem. To make it hurt more, on top of charging $100 for this never-happened event, I have been paying over $700 annually for this so-called Sears Home Warranty.

This was a joke called about my fridge water making a loud noise when using it so I read it was the In let water valve I called sears to get a quote to repair, with a straight face the technician told me over $600 dollars slaps a paper on my counter to apply for home warranty and the price would drop to ~$400 ish I asked him how much is the valve he said $145….so I said how are we at $600 for a repair he told me labor I am sorry sir your telling me you guys charge $475 per hr for labor so I pulled up the part on the sears sight it cost $75 so lied about the part cost and bs me about the $475 for labor and if he never pulled the fridge out to see what the issue was!

Very professional and told us the issue within minutes! Very nice!

Ismear provided excellent service. Not only did he find the correct root cause of the problem but he also came back same day to fix the issue. And explained everything which was helpful!

Robert was punctual, knowledgeable, fixed the issue, showed me how to use it and was very kind! Definitely recommend!

Great service. Very professional!

I wish I could give you zero star, your are nothing but a professional teft. When I scheduled the service request, I was told if it a small problem, the will fix it. If it requires part, I will pay for the parts. you ask me what is wrong with the fridge, I told you it not making ice and the light was out. You know from there what the problem was. The technician showed up, and do nothing, not even look at it. He just told me to fix ice maker it $600 the light is $200, or call the manufacturer. I wish you will enjoy my $127 you charge me.

Bruce was polite, efficient and solved the problem.

Dave was a pleasure to deal with. He was courteous, pleasant and efficient as he answered all of my questions satisfactorily. He was comforted by the fact that he knew what he was doing. Please thank him again for me. Rich C.

My experience was horrible. Based on the length of time it took to complete the service once I received the parts.Sears appears incapable of handling the workload. The initial service on my refrigerator after diagnosis was cancelled the morning of and rescheduled 10 days later. Would someone in management be ok with that if they were the recipient. The repairman have zero personality as though they a thrust into hostile territory with frequent scenarios such as this. If you don’t have adequate resources to handle the work don’t pick up the ticket especially not one with my name on it. Never again… Thanks in advance..