Accurately Controlled Environments Inc.

I am writing to every express my profound satisfaction with the services recently provided by ACE. My decision to engage your company stemmed from a compelling recommendation by a friend, who consistently praised Owner Eric's unparalleled knowledge of HVAC systems and their optimal applications.

During the initial consultation, Eric dedicated nearly two hours to a comprehensive assessment of my property, meticulously detailing every facet of the proposed installation. He also articulated ACE's unwavering commitment to excellence, emphasizing the rigorous standards he upholds for his team regarding continuous professional development and adherence to the latest industry advancements.

A significant factor in my decision was the availability of the SJG energy program, which offers interest-free financing not only for the HVAC system but also for essential ancillary services like air sealing and enhanced attic insulation. Eric's clear explanation of this program and his valuable recommendation for a complementary service provider (who will be reviewed separately) were greatly appreciated.

The scheduling process was seamless; Eric's team efficiently arranged the installation on a day convenient for me. The transparency regarding the anticipated five-day project duration underscored the scope and complexity of the undertaking, allowing me to plan accordingly.

Upon arrival, the crew demonstrated exemplary professionalism, punctually commencing work after meticulously laying down protective coverings throughout my home. As this property serves as a second residence, my initial presence was limited to the first day. However, the crew's evident expertise, meticulous work ethic, and trustworthy demeanor instilled complete confidence, allowing them unrestricted access to the premises for the remainder of the week without supervision.

By Friday, Eric personally contacted me to confirm the project's successful completion. He acknowledged the installation's inherent complexities, describing it as one of their more intricate projects, yet expressed satisfaction with the outcome and the team's ability to execute it flawlessly.

The comprehensive scope of work encompassed the removal of all existing HVAC infrastructure, followed by the installation of a complete, high-efficiency Amana system. This included the meticulous installation of new ductwork, insulation of the main ductwork trunk, and the custom fabrication of an elevated condenser bracket – a crucial measure for flood prevention, given the property's coastal location.

In conclusion, I unequivocally recommend ACE without hesitation. Eric's extensive knowledge, unwavering professionalism, and genuine passion for his craft are qualities rarely encountered in this industry, setting his company apart. The entire experience, from initial consultation to final installation, far exceeded my expectations.

Eric and team were great today when they came out for propane to LNG conversion at our house. I got their referral from a neighbor. Eric is very knowledgeable and explained everything that needed to happen and why. Karl from the office sent the estimate in a few days and followed up to answer more questions for us. We ended up waiting for a year but there was no gap in the experience. When I reached out to Karl again, I was immediately provided with revised estimate. Once we confirmed Karl and Bob quickly helped with Docusign, payment and scheduling. Eric and team were diligent and made sure our house of left clean. We would definitely use them for any HVAC, AC services in future.

Great service