Home Services at The Home Depot

Received an estimate for a ductless mini split system that was way too pricey.

This company consistently falls short on staffing, leaving customers without adequate assistance. Even when help is finally found, it often leads to incorrect directions, a frustratingly recurring issue.

Don't waste your time with Home Depot's windows. My experience was a disaster from start to finish.

I ordered 7 windows on July 26th, but the original installation date came and went without any progress. When I reached out to the Bloomfield store, I was told they had nothing to do with installations. They gave me a phone number to call, which took two days to get someone on the line. The new installation date was set for September 27th, but that didn't work out either.

The installer, supposedly Domus, came and installed some of the windows, but one was cracked. I was told it wasn't my responsibility to mention this to Home Depot, despite them taking money from me. I had to track down HD Services again to get an update on the installation date. This time, I was told to wait until November 24th - almost two months later.

Yesterday passed with no one showing up or following up from Home Depot. When I called again, I was told that the installation would finally take place on December 20th. It's unacceptable that they left me to fend for myself. The whole process has been unhelpful and lacking in basic problem-solving skills.

It's baffling that Home Depot is working with an installer who doesn't have a clear escalation plan when there's a mistake like this. And now, I'll be facing winter with a broken window. To avoid this nightmare, pay the extra cost to go with reputable companies that actually care about customer service. Home Depot Services is just a hands-off liaison with horrible service. It's no wonder their business is struggling - I wouldn't recommend them to anyone.