Arbor Ace Tree Service

Very good experience with Arbor Ace. They took care of my fallen tree in a timely manner, and the result looks great. I will highly recommend them to anyone.

Absolutely SUPERB tree service company. I cannot recommend them highly enough. We are not newcomers to using such services. We have used several over the many years that we have lived in Essex County, but hands down they provided the best service we have experienced. The firm we had used previously no longer was taking on business and we were nervous about selecting a new firm. We selected Arbor over several other candidates not just because of the excellent reviews but because they were prompt in responding, arrived when they said they would, were highly knowledgeable, and were honest with us. We had a particularly challenging tree to remove: a sixty foot pine tree in the extreme back corner of our 100' deep property with very limited access. But Arbor basically said "Trust us. We employ state-of-the-art equipment that can readily handle the job." We selected them over the other candidates for all the above reasons, even though they were not the least expensive (about middle of the road on their bid). Their operations chief spoke with us several times before the agreed-upon date to do the job, and the owner came out personally the day before to inspect our site. They arrived just when they said they would. And when they said 'state-of-the-art' they weren't doing themselves justice. The new device they used was ASTOUNDING, like something straight out of a Transformers movie. There apparently are VERY few currently being employed nationwide and it was amazing to watch it - and the operator (the owner himself) - work. I think I would have paid to watch the device work (note the photo below). But beyond this, the entire crew was extremely professional and thorough, taking care to protect the driveway where the device was erected, and doing a thorough and constant grounds clean-up. Most importantly, the end result was an exceptionally well-executed operation: no issues, no damage to anything (which I thought would be unavoidable), which is all that one could ask for. Afterwards, we peppered the owner with questions about options for planting new foliage in the tree's place. He was thorough and patient in his recommendations.

Last: we decided to take our pine tree down for safety reasons, not for the aesthetics. But afterwards, Arbor Ace's team did such a phenomenal job at the stump removal, ground leveling and grading and cleanup (actually using the stump shavings to create a new planting bed and also spreading mulch around our overall yard) that our backyard actually looks better.

Sorry for the length of this review, but in a time when finding competent and reliable service is becoming harder and harder to do - Arbor Ace really stood out for us as a truly refreshing exception to the rule, and we thought they deserved this.

Excellent service, above and beyond. Kept their word and made sure the place was cleaner than before. Would definitely recommend or use them myself again!