Appliance Repair reviews in Deptford, New Jersey

My Service Man was Excellent! He knew what was wrong with the leak problem in my refrigerator And fixed it immediately....

Came out once for 30 minutes left without testing been 2 weeks 7 cancellations and still no help tried to go to store in deptford it's not there

Kamil arrived even before scheduled time & did a good job on installing refrigerator gasket. Friendly & knew what he was doing...good employee!

he came and got it done. he was great. I'd recommend Rob hiley

Finally after 3 months and 5 reschedulings due to tech’s no show or postponements, my water pump repair of the Kenmore washer (a Sears branding of Whirlpool) is accomplished in a matter of 25 minutes. However the overestimated full payment of $576 exacted on on being given a first estimate is now to be credited based on a revised estimate of $509. However différence to be applied to credit card in a few weeks! Talk of flagrant USURY! Using my money for 3 months without interest! Laughable! These business practices are substandard, unprofessional and devoid of ethical business practices !

Our Home warranty company chose Sears as their subcontractor then SEARS subcontracted to someone else. They sent a guy out who parked in another condo resident's reserved parking space, then came into my home without looking at my refrigerator and wanted to get paid up front. No work was done and he wanted me to pay on his cellphone!!! SEARS emailed me prior to instruct me how to pay with a personal check with driver's license was acceptable. THERE IS NO WAY THAT YOU CAN CONTACT SEARS HOME SERVICES to assist. If you get to speak with someone, it will be someone with the worst telephone connection and a very deepo accent. SEARS IS DONE!!!! THEY WENT UNDER. NOW THE SEARS NAME iS EVEN MORE WORTHLESS!!!!!!!! AVOID THESE CROOKS!!!

never fixed 1st time said he did. Your technician was rude to my mother and told her he couldn't wait any longer for someone to answer his call he has other jobs to do

Excellent service! Jules was prompt, efficient, friendly and explained things clearly.

Ryan was on time, courteous, knowledgeable, and very thorough with his work, very tidy. technician was great.

Very professional, friendly, knows his stuff. Thank you for quick repair of my dryer

Waited all day and they never showed up. Was reassured multiple times that someone would be here and never came.

He did an amazing job and explained what he had to do and was able to fix the dishwasher in no time.

The service repair gentleman was professional, knowledgeable and proficient in diagnosing The problem and providing the best recommendation to handle the situation.

Robert was my technician he was very thorough up front and honest the problem is Sears itself appointments made no one shows calls changing appointments at the last minute I canceled my home warranty I'll go with another company won't use them again for sure

I am disappointed with Roberts attitude. I was told 1 price for my dryer repair $377- $158 for the initial diagnosis (which I did the diagnosis) Then he only gave 50% discount on that fee (appx.$60.0) I wanted to speak to a supervisor for the bait and switch (as I was told the entire fee would be rolled into the repair by the first tech) I asked for the supervisors number, Robert wouldn't provide it, then I asked for the supervisor to call e, he didn't) Robert then packed up his tools and left the house. I wasn't there and my tenant had to let them in. I didn't sign for anything and I saw a signature on the ticket. I filed a complaint with Sears and they said someone would call be back within 1 hour. This was at 11:23 pm and so far no reply. Plus Sears said they would be back today with a different tech to complete the dryer repair. Let's see If I ever use them again.
BTW, I supplied a part number, a photo of the Model and Serial number. They didn't bring the part out on the first visit..( a way to generate a fee) and then the tried to essentially overcharge me by 50% 0f the Diagnostic fee.
I'm holding my breath and I'm waiting........

Kenneth was ABSOLUTELY the nicest guy…professional, friendly, a definite asset to Sears/Kenmore brand. If I need Kenmore service again, I’ll definitely request him.

Tom’s performance was exceptional! All the issues were solved. Very personal technician.

Michael was fine. He knew well how to fix the refrigerator. The AI scheduler is horrible. Get a person who knows refrigeration well in that position

They came out to fix my fridge and didn’t put it back together right. 4 hours later my house is covered in water because they didn’t connect the water line back correctly. When I finally got to talk to someone they told me I would need to wait a week for someone to come look at it…. That’s insane. You were here 4 hours ago and caused the issue. I will never use this service again.

He was great. He was courteous and very informative and explained everything he did. And what I could do to keep it working good.

The technician was great, repaired everything as promised. The company's service, however, was absolutely terrible. They would send me texts asking me to "press 1" to confirm. How on a text? Fail. cancelled 3 different appointments without telling me, 3 days wasted. Fail. Took an extra week to get them back out to finally fix. Fail. The tech = A+ / Sears = F