HVAC reviews in East Orange, New Jersey

A loyal customer for over a decade, this reviewer praises the company's exceptional service, punctual deliveries, and impressive emergency response capabilities, cementing their loyalty and dismissing all alternatives.

They installed my new central air conditioner efficiently and effectively. Mike and his team were professional, courteous, and made the process straightforward.

Staff were friendly and reliable. Received timely maintenance visit for our yearly boiler check-up. Extremely satisfied with their professional service.

The technician arrived on time and got the job done quickly. As a long-time customer, I've always found Pierson's service to be reliable and well-executed.

As a new customer, I was pleased to have a smooth start with JW Pierson. When my boiler failed to start in the morning, I called before 8am and the technicians arrived promptly, resolving the issue within the hour - a great experience so far.

The customer's experience with this home services business was marred by poor phone etiquette from some staff members, who came across as dismissive and unhelpful. Fortunately, one representative stood out for being friendly, competent, and genuinely invested in assisting customers. While the company has solid technicians and reliable service, it's unfortunate that not all employees share these qualities, and some would benefit from a shake-up to improve customer satisfaction.

Disappointing experience with this company. As a long-time customer, it's frustrating to encounter issues with their service. When my pipes started banging, I called in an emergency and was told the technician couldn't investigate because many customers were without heat. The emergency guy seemed genuinely sympathetic, but things took a turn for the worse when I tried to schedule an appointment - no one followed up on my availability.

A week later, another technician visited, but he couldn't fix the issue. When I called Pierson again, I was put on hold and told to call a plumber. The plumber arrived, but his conversation with me was cut short as the customer service rep seemed dismissive of both him and me. It's clear she wasn't handling the situation well.

The plumber wanted to ask some questions about the boiler, but no one from Pierson seemed available or willing to discuss it further. I've been waiting since Thursday for a call back from George, and I'm still unsure if he's even working there or not - is he on leave?

This company preys on homeowners, pushing unnecessary upgrades and manipulating insurance claims to cover their own costs. They changed their story multiple times, making it seem like our old tank was failing when it wasn't. A "free" upgrade turned out to be a hefty bill that still left us footing the entire replacement cost. There was nothing wrong with our existing tank, yet we were expected to pay thousands. The experience has left a sour taste and I'd advise others to look elsewhere for their home heating needs, avoiding this company's aggressive tactics.

We've had great service from Tom and the Piersons for 25 years. As self-employed individuals, we've had some cash flow issues - but they're always accommodating, efficient, and courteous. Their reliability is a huge plus.

We had a heat breakdown last night around 5 pm, and I called JW for emergency assistance. What impressed me was that they showed up within an hour - no one else wanted to come because it was past their usual call time.

The technician who arrived, Dillip, was extremely friendly and helpful. He walked us through to the basement where he diagnosed the issue with the worn-out pump due to rust.

He not only fixed the pump but also reset the system, flushed the lines, cleaned parts, replaced old components at no extra cost, and worked efficiently to get our heat back up within an hour.

I'm grateful for Dillip's professionalism and expertise.

My auntie's furnace stopped working last night, so I called them back out for repairs. The technician, Joe, was thorough in his inspection, methodically checking every part of the system like a seasoned pro. When he discovered the issue, he explained it clearly and replaced the faulty component, getting us up and running again. We appreciate the professionalism and expertise Joe showed during the visit, especially when he took the time to visually inspect the system to identify the problem. The service was excellent and we're grateful for their help – we highly recommend this company.

The workers were friendly and professional. A special mention for the bearded delivery guy who showed up at my neighbor's house on 13th Street in Bloomfield – he was a pleasant surprise.

I'm extremely disappointed with the level of service I've received from this company. The biggest mistake I made was buying a house without an oil tank - now I'm stuck paying for it every month, only to be left high and dry when my payment isn't enough to cover the balance. Despite consistently making payments on time, I've been met with nothing but indifference.

When I called to follow up on my non-delivery, I was told it's because of the payment balance - not because of any issue with their service. The representative, Judy from Credit, seemed completely out of touch and only offered the vague excuse that "times have changed." It's clear that this company has lost its way since its Hiltop days when it provided top-notch service.

The lack of empathy and understanding is staggering. As someone who needs to support a family, I'm appalled by the company's inconsiderate approach. If you value your time and energy, stay far away from this company. I'll definitely be taking my business elsewhere - and I won't be alone. Winter may be over, but it's not the only thing that's frozen for this company.

I'm usually not one to write reviews, especially when I'm too busy dealing with subpar service. However, I feel compelled to warn others about this experience. Don't make the same mistake I did - look elsewhere for reliable home services.

We've been loyal customers of Pierson Oil for 10 years, consistently paying our bills on time. However, our recent experience has left a sour taste. When they refueled our tank, it showed we had half full, but an air bubble left us with nothing. To make matters worse, just as the freezing storm was hitting, our heater stopped working. The technician's response was that oil would be delivered, but not until later. Our house is freezing due to their negligence, putting our two small children at risk. We're shocked and frustrated by this turn of events, having called them again only to be told we weren't on the delivery list. They can't even make a delivery during an emergency. We're still waiting for resolution and holding out hope that pipes won't freeze. This experience is unacceptable and terrible.

The work was satisfactory, with courteous and professional staff. However, they didn't provide much guidance on using the automatic fill system or how to bypass issues as needed. Some wiring remained exposed, covered only by a makeshift cap that gave an unfinished appearance. The cleanup could have been more thorough, but ultimately met my expectations.

I recently had a service call that was botched from the start. The technician was about to leave without explaining what he did, so I had to call him back to find out. Later that night, I discovered a serious mistake: the kitchen sink pump wasn't drained properly, causing water to flood the entire basement and ruining my rugs. Weeks later, when I raised the heat, I found out the valve was still open, spewing water everywhere again - this time, in the second room where the furnace is. The result was more ruined rugs. It's unacceptable that a service person could cause two separate water damage incidents. Their competence is questionable, and it's infuriating to deal with these repeated mistakes. I'll be addressing this issue with management ASAP.

I found myself in a desperate situation on December 29, 2017, when I ran out of heating oil just before Christmas. Luckily, the company was able to send someone over despite it being New Year's Eve. However, upon trying to start my furnace, I hit a snag - all the available techs were occupied with other emergencies.

But here's where things took a remarkable turn: the general manager personally came to my house to attempt to fix the issue himself. Although he initially couldn't get the furnace up and running, he made some phone calls and eventually got assistance, which led to it being fixed hours later. I'm genuinely grateful for this level of dedication and kindness.

It's a testament to their staff that such an exceptional effort was put in on short notice, especially during holidays. The general manager's willingness to roll up his sleeves and help a customer in need is truly commendable.

I've been a loyal customer for nearly five years, but last year's financial struggles put me behind on payments. When I called to settle my account, I was shocked to find it had been sent to a lawyer. Not only did they try to collect services I never received in the first place, but also added new charges from this year. What's more concerning is that no courtesy calls were made before sending the account to collections. Given the pandemic's impact on people's finances, this seems particularly unfair. Avoid this company at all costs - they clearly don't care about their customers.

We've relied on this company for many years, and our experience has been consistently positive. Their technicians demonstrate a strong work ethic and in-depth understanding of their trade. When we've encountered problems with our old furnace - such as oil leaks or breakdowns - they respond promptly and deliver exceptional support.

Pierson provided decent service to my old boiler, but I was misled by one of their experts in 2018 when he assured me the burner was still in good shape and would last a few more years. What a costly mistake that proved to be. My oil bill skyrocketed to over $5,000 for that winter alone.

I recently switched to a gas boiler and saw a drastic reduction in my heating bills - just $1,700 for the 2019-2020 season. I'm convinced their regular delivery program is more of a profit-driven scheme than a genuine service offering. To anyone considering oil heat, beware: their experts are clearly prioritizing Pierson's interests over yours. Save yourself from getting burned like I was and opt for a different heating solution if possible.

I've been using Pierson for years to heat my home with oil and maintain my furnace. Their technicians are trustworthy, courteous, and efficient. I appreciate their consistent quality of work and reasonable pricing – they get the job done right without any hassle.