Ned Stevens Gutter Cleaning

I hired Ned Stevens Gutter Cleaning for a gutter cleaning service, which was completed as expected. However, after the service they gave me a report recommending additional work, including drain cleaning and new gutter installation. After spoke with the initial customer service and then being transferred to the second one, I clearly told their representative that I would consider it with drain cleaning since I preferred to hire a plumber for that.

Despite no authorization, no confirmation, and even no appointment scheduled, they sent a crew to my house to perform the so-called “drain cleaning.” My wife was home and immediately stopped them, making it clear we never approved this service. Even so, they left and later sent me a bill for drain cleaning we never agreed to.

I called multiple times to dispute the charge, and each time customer service told me it is "under review.” It has now been over a month, and no one has followed up with me. Instead, they keep sending me the same bill even with service charges!

This is extremely frustrating and feels like a scam tactic — pushing unauthorized services and then pressuring the homeowner with bills. Communication is poor and accountability seems nonexistent, as always "thank you and will look into it".

Homeowners, especially new ones, be very cautious with this company. Make sure you have everything in writing and do not assume a polite “consideration” conversation won’t be turned into an unwanted bill.

SUPER UNHAPPY!! Company charged me for a gutter cleaning service with Autopay feature they claim I selected. I DID NOT select auto pay. Such unethical behavior. Said they would review the tape of where I selected and email them to me. Can’t wait to hear it. Still waiting.

We scheduled gutter cleaning and mosquito management. They were able to come out the same day for mosquito spraying and were very good at detailing the frequency as well as how we would be notified of the date , time and process for gutter cleaning. Very impressed with this company! Additionally they detailed a problem with moss/mold growing on our shingles during gutter cleaning. They came out within days to soft wash the roof. They explained EVERY process so thoroughly and the price was extremely reasonable. Excellent service company !!!!
4/4/24 time for gutter cleaning! The crew was outstanding, did a great job, cleaned up any debris from the driveway. I love that they text about an hour before they arrive.
They also came a second day to begin mosquito spraying and put warning flags in the lawn about the fresh spraying so people walking their dogs would avoid the area. Crew is efficient and courteous !!!

May 21,2024. We have two PVC pergolas, one large one attached to the front of the house and one at the end of the driveway that is attached to a fence and with a gate and extra fencing piece to hide our garbage receptacles. Neither have been cleaned for a couple of years. When I asked Ned Stevens if they power wash areas like that I got a resounding yes! Two technicians power washed both areas and removed all the dirt, dust, mold and mildew that had accumulated. The two pergolas look FANTASTIC!!! They look brand new again. What a FABULOUS job!!! When they were done, there was not a single area of mess or dirt anywhere on the ground. The crew was on time, courteous, efficient and thorough. AMAZING job, NS!!!!