Appliance Repair reviews in Hazlet, New Jersey

Excellent and thorough job.. Extremely satisfied..

Very pleased with the technician both times he was here. Professional, courteous, knowledgeable. Can't ask for more than that.

Been waiting a month for a receipt from your company. I paid you but as I've never gotten a receipt I don't know what for. Your customer service doesn't help and your auto messages keep referring back to customer service. Will never use you again
Unable to leave zero stars

Dr. Dave, I call him doctor because he came, checked my Riding Mower and told me what was wrong. He ordered the part (camshaft), came back and had it working in a couple of hours. He's a professional tech. I would use him again in a heartbeat.
Thanks Doc

William was great: professional, efficient, pleasant and he got the job done!
The phone communication was a bit difficult to follow, but the website was great and the day of service I was able to find out when William was going to arrive.

Danny is an excellent repairman and a very pleasant person. He knew right away what was wrong and gave us a few tips to keep it running well. I would highly recommend him to everyone.

Dave called ahead to let me know the status of his arrival time, was personable, knowledgable, and fixed a major problem on the spot. Job well-done!

Very efficient and was able to advise of the issue. Unfortunately, the range is too old for the part needed. I was pleased to find out the answer. The 1st tech did not even look for the model/serial number which I found after he left and was charged for a visit. I was very pleased with Jim. Thank you.

Karl was great. It was dispatch that was a problem. You get the old school run around to 20 different departments. They give you an 8-5 call time. Which is insane. No one does that anymore. It took three visits for them to fix the issue because of miscommunication with dispatch. That’s three days off from work sitting at home from 8 AM to 5 PM. It was finally fixed but this old business model has to go.

Updated from 5 stars to 1. I'm going on 2 months and over 6 appointments to have this repaired. Fixed something that wasn't the problem , then sent the wrong part. They cancel appointments, make you wait around all day for nothing. Beyond annoyed . I would AVOID sears homes service at all costs !!!!!!!!!!

This was a long difficult repair and John was able to fix the wall oven without complaining and even had a sense of humor. Took two people to take out the oven to work on.
Took awhile to schedule the service but I’m happy with the service today.

He understood our issue with the washing machine and resolved the problem by installing a new pump. He was knowledgeable and courteous.

The technician David P. was great! He was courteous, knowledgeable and very adept at tuning up my Craftsman Snow blower. He made all adjustments, cleaned the carburetor and had the machine running smoothly. Thank you Linda H.

Excellent service and full knowledgeable and genuinely good person

John is so knowledgeable, caring and efficient, I wish the A&E repair people were like him. They sent a 3rd party person, Fix-it, and they were here 2xs! John found out what the problem was and FIXED IT, right away! Thank you John and A&E!

The Sears Technician, David, arrived at home address on time. He is experienced and knowledgeable in repairing outdoor equipments and other home repairs. He’s very conscientious, courteous and patient. I will ask for his service again and highly recommend.

Thank you very much.

Current technician are not customer friendly. They feel like they are doing us a favor when we are paying for the services

This service was absolutely awful. So far it is 5 weeks that I have been without my refrigerator. At the first visit when the problem was diagnosed, the parts were never ordered so when the technician came back he couldn’t do anything. The parts were ordered again and it was a week and a half before the next appointment. The parts were installed but after the 3 days I was told to wait it was clear that it was still broken. Another technician came out about a week later and after being here for several hours, determined that it was unrepairable. He said the paperwork would be filed to receive reimbursement for a new refrigerator. No paperwork was filed and now they are saying I need yet another appointment. This service is absolutely awful.

Steven called to let me know his approximate time of arrival, which was great since the window is 8 to 1. He arrived right around that time. He was courteous and professional and very knowledgeable on the appliance. I give Steven from the Sears Appliance repair company 5 stars for their professionalism to their customers!
Thank you!

Technician was fine but scheduling is terrible. 4 calls before finally came for product. Does not matter if you have apt for am, pm it is never is slotted time and also cancels completely to another day without any request by the customer. Scheduling does not even take the proper information for product to be repaired. I would not have my job if I operated as they do. Definitely has to be revised.

Very professional gentleman with amazing skills. He was on time and very experienced. I was able to go ahead with my oven repair while working from home, without any disrupting noise and no mess at all. Wish all the service techs I use were as considerate!