Appliance Repair reviews in Hoboken, New Jersey

Very Happy using Mr appliance to fix our dryer very easy to make an appointment. Had someone here in less than 24 hours. Would definitely recommend

Technician was fantastic --- assessed and fixed the problem within 1/2 hour. Their diagnostic fee is about 20% more than other companies, but they were the only company that was immediately available. They do waive the diagnostic fee if you move forward with the repairs.

Pawel from Mr Appliance was so knowledgeable, efficient and a real pro. Easy to schedule, very reasonable fees- a pleasure to do business with. Fixed my dishwasher in one trip. Highly recommend!

This is the first-time using Mr. Appliance of Hoboken and based on the review of 4.6 that is the reason we choice this company. The tech was the nastiest person to deal with. The tech was rude and spoke down to you as a customer you do not want to feel like way. I had spoken to him on the phone and asked for his number and his reply why do I need his number, that was the first encounter, second encounter was at payment. Upon arrival Craig the tech spoke to me saying the tenant didn't tell you I was here with a nasty demeanor. I am just very disgusted in the way the tech spoke to a customer.

TLDR: I'd give them a zero if I could. Poor communication, poor outcomes. They do not stand behind their work but are quick to tell you they do.

They were hired to diagnose an issue with our washer/dryer in a rental unit. Tech came in, told us the motor was broken (about a $500 fix per the tech) & ordered a part for us. Apparently, it is a common issue with our combo machine, so we waited for the part & has it replaced (after one canceled appointment by the company).

The motor was replaced but the tech never checked that the issue was actually fixed. Instead, he left and our tenants told us the same issue was happening that night, same error lights, etc. Sign #1 this company is work 0 stars.

I called the company back and spoke to the owner, Saul, who said they guarantee their work so they'd come back and fix the issue. It took over 4 days of calling to get a new appointment. A new tech from Mr. Appliance serviced the machine that day & stated that there was an issue with the motherboard, he couldn't get our machine into diagnosis mode & that "he wouldn't put a penny into the machine". Obviously, that is not what we were originally told the issue was and I know enough about "motherboard issues" to know that we would have replaced the machine over trying to fix it if that was explained to us.

After talking to the new tech, he told us he'd like to come back with the original tech and get the full story/see what went wrong.

We called Mr. Appliance multiple times to speak with Saul & try to set up this new appointment, finally talking to him and having him refuse our requested refund for the new motor appointment until the original tech was back from vacation (5 days later). On the 5th day, we called again and left messages, but Saul didn't call us back.

After a lengthy email to Saul, we were told, via email, that he needed a few more days due to the holiday to get back to us, which he never did.

We decided to replace our washer & dispute the charge with our credit card company. Saul had no issue replying to the disputed charge. Luckily we had plenty of evidence showing a lack of communication and poor diagnosis/follow-through.

Find someone else in the area to work with - this was our first experience needing appliance help but there has to be better people to work with than this!

I have used Mr. appliance services three times now, and they are always on time, know how to evaluate the problem, and are able to fix things in an efficient manner. I highly recommend this company, and you will get great service!

I used Mr. Appliance to repair my LG Dishwasher. They were extremely easy to schedule with and had available time close to the date I called. My building needs COIs and they sent it the next morning - I was amazed. The day before the appointment, they sent me a picture of the technician and told me when he'd be arriving. The day of the appointment, they sent me a text along with a picture, to let me know he was on his way. Always on time! He was able to diagnose the problem quickly, order the part, and then schedule the fix. Would not hesitate to work with them again, and the technician, Pawel, was very skilled and kind.

Craig and Paul were awesome! They were quick, efficient and explained the whole process as they worked. They were able to complete the repair without having to remove gas lines, duct work, and most importantly fixing the issue so the washing machine could work as intended. I will definitely be calling them back for any future repairs if needed

Craig from Mr. Appliance was extremely professional, on time, and quick. The company texts you a photo of your technician before your appt. which, as a woman who is home alone, I very much appreciate. Will absolutely recommend their services to others and will be using them again. Fantastic customer service.

Chris, the Bosch authorized technician, arrived on time, having texted he was on the way. He diagnosed the problem, then a second one. The repair part was ordered and he said he would be back once it was received. He was meticulous and clever in his examination and solution to the problems. I look forward to his return once the part arrives.

Used this service for dishwasher repair. I called the phone number and they sent a repair man within 15 minutes! Pawel was great he strategically diagnosed the problem in a matter of minutes explaining to me what the problem could be. He was very knowledgeable, courteous, and honest with pricing. Their prices are reasonable, and if you are like me, you just want to fix the problem right away, and that’s exactly what they did. Will use them again for future appliance repairs.

Fast reliable service, notified of exact time of arrival with photo of technician 30 minutes prior to arrival.

Craig our technician was very knowledgeable and corrected a number of issue’s left behind by the installation company in addition to the repair ! Highly recommended for fast reliable service in NJ !!

I have a weird ventless dryer that builds up lint inside and stops drying. My last repair guy retired and i had trouble finding someone new. Tech was great and able to completely take apart dryer to access areas inside and remove the lint and put it all back together. Others would charge me to diagnose and then have no idea how to fix even though i could tell them. He knew exactly what was required.

We had a great experience. They scheduled us quickly, our tech Demetrius was responsive, on time, and professional. He answered our questioned, diagnosed the problem quickly and accurately, and then returned in less time than expected (we had to order a part) to complete the repair. I’ll def call them again.

Great communication, confirmed appointment and came exactly when he said he would. Very knowledgeable and helpful. Would definitely work with them again.

Responsive support team and attentive repair crew who completed different repair over a few visits. Javier took time to show and explain steps in the process and provided support following the repair.

Kingsley Bula is wonderful! Diagnosed the problem quickly.

The repair estimate for my microwave was a staggering $450. With parts only costing about $80, the service fee for replacing the part is an eye-watering $370!

For just $419, I could get a brand new Samsung Bespoke 2.1 Smart Microwave at Costco. This is a rip-off!

After scheduling service repair for our old washer, our tech was assigned. Craig arrived the following morning. He was experienced, very knowledgeable, friendly and professional. He had read our notes, looked up the model (long discontinued) and arrived with the correct part and was able to fix the washer. Highly recommended! We will be using Mr. Appliance again if other issues crop up.

The technician that was sent, Pawel was great. He fixed the issue and explained the problem in detail so that I knew what I can do to prevent it from happening again. The company was quick in scheduling the appointment and very responsive to all my inquiries. Overall, great experience with the company and the technician. If needed, I would gladly use their services in the future and I would recommend using them.

Fast response, great service, knowledgeable, super nice and respectful technician who identified the issue with my fridge right away, ordered the parts and fixed it soon after the diagnosis. I have nothing but great things to say about Chris and Mr. Appliance! Highly recommend if you need help with your appliance.