All reviews for Dixon Energy

Its too bad it seems many people have had bad experiences with this company. I have been with them a couple years now and have not had one bad experience. I switched because I was a Petro customer and had many bad experiences with that company. With Dixon, every time i have had to call them the people I speak with are courteous and friendly. I have never had a problem with any of the service people that have come to my house. Honestly a lot of the negative complaints people are making in their reviews sound like whining to me. When you sign up for a service plan / delivery contract with ANY company, you are going to pay more than whatever rate you get if you call around for COD prices. When you are on auto delivery it takes a while for ANY company to figure out your usage patterns and get the timing on your deliveries right. Even then, sometimes you will have to call them and say hey I am almost out of oil, can you schedule a delivery. Its not rocket science. Check your tank, if its low, call. In one of these reviews someone complained that Dixon "threatened" them by saying you can't get oil from anyone else. Hello...YOU signed a contract with them, then tell them don't deliver any more oil to me because its the summer? YOU are the one breaking the terms of the contract. If you don't use much oil because its the summer, then what will happen is they come and fill your tank (which it won't take much) so who cares?

I recommend this company and DEFINITELY recommend them over Petro. As far as being locked into a contract, It may be more expensive but i prefer the convenience of auto delivery / auto pay and peace of mind knowing if something breaks down, it is covered and I don't have to worry about it.

We have been using Dixon for several years, the staff is courteous, and efficient. They have accommodated us with last minute delivery and have delivered to us in the middle of snow storms. They have worked with us, instead of us having to work with them. I would recommend their services to anyone in the area!

Dixon totally saved me today (It is going to be like 8 degrees overnight) by sending a service person out for me after 4 pm on to get my boiler running, even though I had not purchased oil from them in a while. Thank you, Ralph and Dixon.

Never had any issues with this company, I have a maintence plan on my boiler which broke on thanksgiving my first year in my home and they were there within an hour to fix it and my plan covered it in full. Customer service is always quick to answer and friendly when I call. Prices could be better on auto deliveries but I never have to worry about checking my tank and having to replace filter if I run out. Excellent service!!

I have used Dixon Energy for many years. They recently replace my oil burner and I am very happy with the service I received. My oil delivery is delivered on schedule. Servicemen are very professional and do a very good job cleaning and servicing each year.

I have been a Dixon customer for over 20 years. When I call for service they are very pleasant and get someone out right away. They are friendly and always work with you! Great company!
Julie C.

We have been with Dixon for at least 20 years. Never a problem. They are always polite and helpful when dealing with our beast of a heating system! Both oil and propane deliveries are always on time. Wonderful business.

At Dixon, I have always been confident that I am getting the most competitive pricing, and very quick delivery times. Over the years, their oil burner periodic maintenance has always been thorough and easily scheduled. In the event of the need for emergency service, they have always been quick to respond.

Just a quick note from a longtime customer. Your technician Jay Y. does such a thorough job tuning up our furnace. He’s knowledgeable and friendly. That’s two good qualities in an employee. I just wanted to let you know he brightened our day.

This will be our 2nd Winter with Dixon Energy for our heating oil needs. They were great last Winter. There was never a time when we were without oil and they'd always fill around the same time each month. The ladies in their Billing Office so great to work with and understood our payment plan needs. I'm so happy we switched to Dixon!

I am a long term customer with Eco-Fuel / Dixon Brothers for fuel oil, oil burner & a/c service. My direct contact is Anna Tsiavos. Anna is a true professional and very responsive to my needs. I am on automatic delivery; however, even then there have been times Anna has called to remind me a delivery is being scheduled. No matter what I need form Eco-Fuel / Dixon Breothers the call starts with Anna and she gets it done. Delivery is reliable and the servicce technicians are courteous and knowageable. This is an outsatnding organization.

I had a service contract with Able Oil when they went bankrupt. Dixon bought Able's customer list and agreed to assume all service contracts no strings attached. The heat exchanger on my furnace went right after Able went belly up. I called several companies who came out and inspected my furnace and they all told me I would need a new one at $3500 or more, not including labor. It was then I found out about Dixon's offer to assume my service contract. They came out and said they would cover me for the labor and all I would have to do was buy the part for $500.

A couple of years later, I did call them and ask why their oil prices were higher than other companies, especially for me since I did have a service contract with them. The man explained that a lot of those cheap companies own only the truck (or trucks) they use for deliveries; no offices, no staff, no maintenance; no emergency service; and no overhead, therefore, they can afford to charge less. Dixon has fleet of vehicles; offices and staff; and offer service contracts with emergency service 24/7 so they charge more to cover their overhead. As someone who has greatly benefited from their excellent service, I am more than happy to pay a little more to have the peace of mind that when I need them... they will be there.

I've been a Dixon customer for many years (since they took over from Able). I've always found them to be responsive to any emergency (heat out, A/C not blowing, etc.) with a prompt service visit. I've never run out of oil or propane, and the service techs and delivery personnel are all very professional and friendly... the guy that services my furnace each year doesn't even mind when my dog follows him back and forth to the truck. (Haha). I know I have a choice on who supplies my fuel, but I've never even felt the need to shop around. Dixon takes care of me!!

I switched to Dixon Energy about a year ago and wish I had done it sooner. The staff is courteous and friendly when I call with a question, and I can count on fast, reliable deliveries. I chose Dixon to upgrade my AC system this summer, and I'm now enjoying a quieter, more efficient cooling system. Not only are their prices fair, but I've saved quite a bit in energy costs through rebates. Thanks Dixon - two thumbs up!

Dixon Energy has been my fuel oil provider for over 20 years and I have always been very satisfied with the level of service I have received all these years. They’ve also maintained my boiler and ensured that I had heat when I needed it the most. I would definitely recommend them to new customers for all their heating system needs.

As 20+ year customers for oil delivery and oil burner maintenance and repair, we highly recommend Dixon Energy. Their oil burner service plans have remained a great value for our old home's original heating system, which their expert technicians have kept running like a charm. They also replaced our outdoor oil tank with an indoor unit (installed in the former coal bin--a tight squeeze but successful), and we recently called them to repair our troublesome A/C system, installed by someone else. Their service estimates have always been priced average or lower compared to other companies and we wouldn't trust the work to anyone else. Service as well as office staff are consistently reliable and considerate. Work and costs are clearly explained and all our questions patiently answered. One company that's a pleasure to deal with!

I have been a happy Dixon Energy customer since they wonderfully took over for our previous Able Energy company that went defunct with a big explosion in Newton NJ in March 2003. I was skeptical that Dixon would be able to continue delivering to that many new customers. But they did & also offered us oil & A/C service contracts and automatic delivery, both of which I am pleased with. They also answer their phones and are promptly responsive to billing questions. I highly recommend them.

I have been a customer of Dixon Oil for a number of years and cannot tell you how happy I am with their services. From oil to service to installation of equipment, none compares. Their customer service is impeccable, too! For anyone who lives in the Dixon Oil area of service/delivery, I recommend them above all. You are treated like a family member. No bull.

Dixon was here today to do an anual service on our oil burner. They came promptly in the morning as scheduled. The tech was very polite and neat while serving our unit. Been using Dixon for over twenty years never had a problem with their customer service or their technicians.

I have been a customer of DIXON oil for many years and have always had good experiences with them. I have never had a problem with their auto deliveries or their budget plan. Their service has always been quick and reliable. This past winter we had a small oil leak and they were fantastic guiding us through this potential disaster. Very helpful making sure we were never without heat and saved us a lot of money.

Nice responsive company. Dixon got my elderly father in law up and running with a new account, new service, new tank and propane delivery very quickly (called on a Monday, was all in by Thursday).
We switched Dad over to Dixon after problems and delays with his previous supplier (Amerigas, where he was a long time customer) would have left him without gas for over a month in the middle of winter.
Dixon customer service was knowledgeable and responsive.