Sears Appliance Repair

The technician was knowledgeable and helpful when I had to reschedule at the last minute. As for Sears' automated appliance service system that needs some serious technical upgrades as we had a no show on their part after the parts were received to fix our oven. No compensation was offered on their part after I spent a whole day waiting for them to show up for their scheduled appointment.

Although the technician Malcolm knows his stuff the experience of getting the service complete was rough. I scheduled for both washer and dryer the first time. Malcolm only handled they dryer. He ordered the parts and advised me what to order for the washer. I called the CS to get the appliances delivered and they stated the drivers have the equipment with them. My next appointment was scheduled for Sat 8-12pm. They kept moving the time. Malcolm didn't arrive until 6:30pm although he texted at 915 that morning asking if I was home whiched we replied yes. Upon his arrival he was on the phone having a conversation that continued until almost his appointment was complete. Very unprofessional as he barely addressed me coming into my home. It took him maybe 15 minutes to fix the dryer and then had to order the parts for the washer. If CS would have placed the order I might could have had the washer fixed as well. I would also like to express the CS agent both times had Indian accents making the conversation at bit difficult. Now I have to wait until September 16th to get the washer fixed although the parts will arrive within a couple of days. Pretty sure the virtual assistant will follow up to schedule quicker but I am so fed up.

Felix was wonderful! He knew my old machines and was expert at providing service. I hope I get him again as a technician in the future. Sears is lucky to have him :D