Denny Wiggers Garden Center

Dishonest, unprofessional, and a complete scam!

This was hands down one of the worst customer service experiences I’ve ever had. I ordered a 1/2 cord of firewood and chose the "stacked delivery" option, which increased the price from $299 to $339. Everything seemed fine until I received a text the day before delivery, claiming I had selected local pick-up and not delivery, and that I now needed to pay an additional $85 if I wanted my firewood delivered. This was beyond outrageous! I had an email confirmation clearly showing "stacked delivery," with no mention of local pick-up.

I immediately called to clear things up, and the woman who texted me didn’t have a clue what she was talking about. Her response was completely unprofessional, making it obvious she didn’t understand the simplest details of the order, let alone how to do her job. She was rude, uninformed, and her texts were poorly written and full of errors.

Then, to add insult to injury, I got a message from another woman—the one I had originally spoken with when I confirmed my delivery date. She outright lied to cover her tracks, claiming that she was "driving" when I first called and didn’t actually have the order in front of her. This was a blatant lie because she had told me during that first conversation that she did have my order pulled up! I hope this business records their calls, because if they do, they’ll see how badly they are screwing over their customers with lies and deceit.

On top of everything, they had the audacity to blame a "website glitch" for not including the $85 delivery charge in my original order. Are you kidding me?! If there really was a glitch, they should’ve contacted me immediately—not waited three days and then tried to slap me with hidden fees at the last minute. What kind of legitimate business operates like this? It feels like they made up the glitch just to scam customers out of more money.

I had been on their website two months before placing my order and the pricing was exactly the same then—there was no "glitch." The only glitch here is this business trying to pull a fast one on their customers and then lying to cover it up. This company is a disgrace, and they clearly don’t care about integrity or customer service. If I could give zero stars, I would. I’m reporting them to the Better Business Bureau, and I strongly suggest anyone reading this stays far away unless you want to be lied to and overcharged. Absolutely disgusting!

They were so responsive and sent over our requested sods THAT day. Speedy, available, responsive and so kind! Found them randomly on google but will consider them for future projects!!

Excellent place for your firewood needs! The owner is friendly and helpful!
Definitely recommend it