Whalen & Ives, Inc.

I moved into a home in the northern NJ area in November of 2022 that had heating problems from day 1. As we had just spent a large portion of our savings on the home purchase, my fiancé and I decided to hold off on addressing the heat issue until we couldn’t stand it any longer. That day came around Christmas when there was a massive cold front in our area, and our house couldn’t get above 50 degrees. We contacted Whelan & Ives and they had a technician at our house the very same day. He thoroughly described to us the issue and the course of action. The boiler that came with the home was over 25 years old and needed replacing (a large expense), but he knew that we were new homeowners, and he recommended a plan that would get us through this winter without having to immediately replace the boiler, to give us some extra time to save to replace before the next season. He was able to get the heat back going and it’s been working ever since. The pricing was very reasonable and the service exceeded my expectation. My only regret is not calling sooner! Thank you Whelan & Ives.

Left a message after hours with their answering service, and Scott was back to me very quickly. We discussed the problem I was having with my central AC, and he scheduled a tech to come out the next morning. He called back himself before the tech arrived, to follow up with me. The tech came and fixed the issue quickly. Excellent service, would definitely recommend.

I had Whalen & Ives come out at the beginning of the season for a yearly tune up and to become a "customer" ("customers" get priority emergency service). About 500 dollars later for the service and some new parts on my old system things are working fine.
The problem comes a month later. My AC dies on a Tuesday afternoon and I call for service. The woman on the phone asks if I'm a customer - YES, so they'll be out today! 500 bucks well spent a month earlier to get someone to come out the same day. Well, 7PM rolls around and my wife asks what's up, why aren't they here yet... I say don't worry they'll show.. Maybe we should call to see how long?
I call and they tell me my service was cancelled because "someone" told them it was just a thermostat issue and I didn't need anyone to come. If I still want someone to come today it will be a DOUBLE CHARGE for after hours.
To recap: I call and am told they're on their way. I wait about 5 hours and call again, and they tell me they cancelled my call, for honestly what sounds like a lie, or a massive misunderstanding. Nobody in my house cancelled that service call. Then try to charge me DOUBLE to do what they promised 5 hours earlier.
Take from it what you will, I''m no longer recommending this company to anyone.