Appliance Repair reviews in Parsippany, New Jersey

Excellent repairman. Although our repair was going to be more than a new dishwasher and we refused repair, we felt confident in his diagnosis.

Brian was professional and knowledgeable.

Very knowledgeable and explained things in a way that was easy to understand. 100% great

Great service by Bruce.

The Technician failed to find a parts list for my KitchenAid refrigerator and could not order a replacement part. This was a waste of two hours of my time and $68

Felix is polite and professional.

David was friendly and patient. He explained to me each step he was doing.

Juan the technician was very rude to me and my wife and very disrespectful . He was supposed to come and place the over/microwave combo in it’s place and the way it was before he repair the unit few weeks ago but he said he is not responsible to do so and left.

Tech that completed repair was same that diagnosed problem. Came in replaced parts and completed in minutes. Tech was very knowledgeable with microwave and we were extremely satisfied

Excellent service, courteous and professional

The technician was both professional and extremely technical in replacing parts of the washing machine. The technician was customer service oriented and answered whatever questions we had. The technician communicated from beginning to end,including time of arrival from his prior call.

Ismer H. was my technician. After I expressed the problems I was experiencing with my fridge, he told me GE refrigerators are poorly designed now compared to the past and I should just deal with it. He then said I cannot keep anything in the center of the fridge because it blocks the airflow, and I could clearly see that I was not blocking any of the airflow vents. He seemed to want to leave at that point, so I again pointed out my concerns and he said there is something he would order to address the frost for only one part of the fridge. He then proceed to walk to my door to leave my home without sharing the next steps or how the other issues can be remedied (frost and ice in whole fridge and freezer and icemaker is malfunctioning). I was shocked and confused because it felt as though he made next to no attempt to help me and continued to blame GE. He again said my issues are primarily due to GE’s poor design. His erratic departure and lack of care/concern made me feel very uncomfortable. This type of person should never engage with people without supervision. I have no recourse as A&E, Sears Home Services and Assurant have no live agents. Now I am stuck with a refrigerator that does not work properly and a worthless insurance plan that was clearly a waste of money.

He made the repairs needed to make my lawn tractor run again very quickly and efficiently! He was very courteous and respectful as well.

Jahlil was pleasant, helpful and very professional. He explained everything in a way that it is easy to understand.

Albert did a very good job recharding my air condion evry thing working fine I very pleased with his concern

Brian was incredible. He arrived on time, knew exactly what he was doing, and fixed our dishwasher in less than 1/2 an hour. We are now using it, and it is working perfectly.

I was completely satisfied with the service that I received today on my washer and dryer. My technician went above and beyond by servicing both my dryer & my washer at the same time. I cannot be happier because your office has scheduled my washer on a date that conflicted with a medical appointment. Thank you so very much. I you have been servicing my washer and dryer now for 10 years and I thank you for the quality of the service received each time.

No folllow through. Been waiting 3 weeks beyond the 2 weeks since claim started for a date for my new AC install. Today the best i got was "you are in the que'...extremely unhappy! No appointment date!!!!!! And after 2 hours on the phone!!!

The tech was early [very good], friendly, but explained to me that Sears does not service units with Zone Boards. Sears did a very good job in communicating with me prior to the visit. Curious as to why someone wouldn't call and ask about multi zone. It is not that unusual to have 2 zones on a unit. We both could have saved a lot of time.

Technician was excellent- very thorough. Only problem is the poor adherence to the time window provided. They need a better scheduling system

Jahlil was at my house awhile for my Refrigerator. He did a great job. Six weeks ago my standing freezer stopped working. I called for an appointment. It was the end of June that I got the first one. Then I got 4 more. The first one had me sitting home waiting until late when I called and the recoding told me my appointment was cancelled and had to make a new one. That happened 3 more times, same thing. Finally, the 5th one was Monday, July 28. Jahlil arrived in the morning. I told him what happened with my previous 4 appointments and he said a lot of customers have told him the same thing. Jahlil was WONDERFUL. He worked a long time but my freezer is working perfectly. He is a Knowledgeable, Courteous and Caring individual. I would give him 10 stars if I could. My appreciation for him is great because he is outstanding.