Plumbing reviews in Secaucus, New Jersey

Poor customer service...brought a expensive durastar split unit 2 months back...they shipped a faulty IDU...trying to get a replacement...no one calls back from customer or warranty support after leaving messages and calling many times

Very nice, well run distribution center. To unload PVC pipe you have to back up a ramp into the warehouse. It is a little challenging the first time or two.

I’m writing to express my disappointment with the service I received at your Secaucus location. I waited for over 30 minutes while multiple employees saw me but made no effort to assist. It was clear I was being ignored, and no one was willing to help.

This experience was unacceptable and far from the standard of service I expected from Ferguson. I hope you will address this issue with the team to prevent similar experiences for other customers.

This place saved me last week when my water heater broke! They were so nice and understanding, if I lived closer this would be my #1 spot! Thank you so much for your help when I was desperate.

As a regular ole retail customer, I came here to buy an AC unit that the website said they had one left in stock. I also called ahead, and the guy who answered the phone was incredibly helpful. Same vibe in the store. I was helped by a lovely man named Christian, who just could not have been friendlier. Service was fast.

Poor customer service
Went there twice and 5 phones calls and still waiting for my credit . Its been two weeks and being told every single time that we are going to follow up with you within few hours and days passing by and no words from them

Came to buy a couple of things the most useless staff. They don’t communicate they annoy you they are not helpful and they don’t care. Why would you run a business like this. May as well as shut the shop completely useless and would not come back. Save yourself the trouble go to homedepot.

Ferguson as a company is a terrible organization. I called a location looking for a certain part, they told me that it was at the Secaucus store. I confirm the part number they said yep that's it. I asked how many they had in stock they said plenty. I looked up the part number and it was for something totally different. He made some excuse about what I was looking at being a different part number internally but that he confirmed the part was available. I asked for the guy's name he wouldn't give it to me He just hung up the phone.

I drove 40 minutes away to go get the part, And they didn't know anything about it or anything close to it will recognize the part number he gave me. They didn't carry the category of part that I was looking for.

I was so perplexed, but after doing some digging I found out that what Ferguson will do is pretend like whatever part they have is available but at a different location and they'll send you to that location rather than tell you that Ferguson doesn't have something in stock, hoping they can upsell or cross sell you to something else. The guy on the line was just doing his job hoping he wouldn't get put in a position where he can get in trouble. He had nothing to gain, except maybe a promotion lying to people. These practices are deceptive, and you'll reap what you sow. I hope many people read this review, and you lose as much business as possible to other local companies. I've attached a photo because photos help reviews get better traction, and let my thumbs down reflect my experience with Ferguson. I've heard from plumber after plumber and HVAC owner after HVAC owner that Ferguson is the worst.