All reviews for Rich Tree Service, Inc.

Large ash tree taken out of front yard of home. Every step of the process was taken care of in a precise, safe, and efficient manner. Would highly recommend to anyone that is looking for an experience company, call Rich Tree Service.

Many thanks to Cesar and his crew.

Charles D.
Stanhope, New Jersey

Great service from Rich Tree Service.
Everything went smoothly, the crew works with you to make sure you are satisfied. They work hard and efficient.
Excellent work!! Would hire them again.

Tyler and the whole crew have been the absolute best. Three enormous trees fell during the storm on July 3rd, two hitting the house. This multi-day tree removal went smoothly because of the professionalism of the entire crew. Tyler kept us informed during the entire process and was extremely patient with all of our questions. While significant damage was done to our home by these trees, great care was taken by the crew to ensure no additional damage was done to our home and our neighbors' homes. I would hire them again without hesitation.

Best pricing for quality work. There was some miscommunication regarding scheduling and leaving some lumber on the property for personal use (i.e., firewood for cooking and heating), but it was corrected accordingly. Aside from that, you can't go wrong with these guys for any tree-cutting or pruning services that you may need.

Update July 2021: I used Rich Tree Service 2 years ago and had a positive experience. I gave them a glowing review and recommended them to all my friends and neighbors. Fast forward to a week ago and I had a downed tree and naturally gave them a call. They said they'd send someone within 3 days, which was arbitrary but I took it anyway. For the past 7 days I've answered every spam and scam call hoping it was them, but no. No follow up calls and no one showed up at my door. It seems with all the new business they're getting this year, they don't care about the old clients who supported them during their lean periods. If a business can't even have the courtesy of telling you they can't make it and keep you waiting for a week, then there's really no point. I'm very disappointed.

Original review: I had two large trees trimmed, one tree removed, several piles of branches removed, and one stump ground. The pricing was reasonable and they had the right equipment to do the job efficiently. Their workers cleaned up after each job. I recommend them and will use their services again.

I am not actually sure if I have ever left a review before. However my experience today was incredibly disappointing and I felt compelled to share a warning with others.

We hired Rich Tree Services to have a tree trimmed on the side of our house. When my wife met with the rep she advised him that we were looking to have the tree trimmed back from above the roof line so it was not hanging over the house. On the day off I met with the employees when they arrived at our house. After 30 minutes I stepped outside to check on their progress. At that time I realized they trimmed everything off almost everything from the tree below the roofline. This tree served to help provide some privacy from our house to our neighbors house. At that time I advised them they needed to stop.

The job was to trim everything off that was hanging above the roof. Instead, despite being told twice, the crew trimmed off everything below the roofline. Now our tree is a trunk that with no limbs that runs up until the roofline where there are branches (still hanging over the house). The crew offered to trim the branches above the roof line. But if they proceeded with that there would be no branches left on the tree since they cut almost everything else off.

I told the crew leader how he messed up the job. He said he thought the tree looked good. It looks riduculous and pretty much ruined a good tree. I was very upset. I paid the crew and asked them to leave. Now I feel the need to share my experience with others considering using Rich Tree Services. I am pretty level headed in these matters but this company completely failed at this task. I cannot recommend strongly enough that you find another company to take care of your trees.

Update: it has been a week since the company responded to my review saying they would look into what happened. They have not provied and additional feedback on what happened. I plan on uploading photos that show the work they did. It is shocking how they executed the plan completely wrong. This could be due to the fact that the individual who showed up that I gave directions to then left before the job started to go cut trees across the street after a neighbor approached requesting a quote. It seems the company decided that since my job was already secured they did not need to provide oversight to the work.

I had a terrible experience with Rich Tree service. We had work done after a wind storm, where I believe we paid cash in person. Then 6 months later, they contact us out of the blue and say they found an invoice and we have to pay. Confused about why they waited to contact us after 6 months and upset believe that we already paid, I tried to contact the office. The initially got the dates of our service wrong, then the woman in the office continued to argue with me and yell at me eventually hanging up on me after I asked her to please be more polite. Charlie then started to contact me and said he was going to stop by house to “discuss” the bill and collect payment. Who does that? What kind of business threatens to come to your house to collect a bill you already paid after they sat in it for 6 months? I have a young family and can’t have oeoooe showing up at my door to confront us, so I paid the bill again! This place is a mess and I found them unprofessional. Don’t ever pay in cash and always get a receipt.

Never again!! Was not happy with their service. Had three different sets of people come to my house. No one came when they said they would. Was always giving excuses as to why they were late. They cut my trees and bushes and then couldn’t remove the stumps and only offered a few dollars off of my bill. They blew dirt all over my porch and patio. Left my driveway filthy, then messed up my grass with their equipment but replanted my grass in certain areas after I complained about it. Had to hire another company to bring the stumps they couldn’t grind down. Ridiculous!!
Very unprofessional. Will NOT recommend. I don’t know about these other five and four star reviews but to each it’s own.