HVAC reviews in Teterboro, New Jersey

Extremely poor service from start to finish. Unprofessional staff made mistakes, took forever to resolve issues and left a mess behind.

The customer was underwhelmed.

Great experience with courteous workers.

The staff is consistently pleasant and accommodating.

Very helpful team with top-notch work, far surpassing the experience of a rival carrier.

The cold weather didn't help my situation when my Trane XV80's inducer fan gave out. I called to inquire about a replacement part, but was met with a dismissive attitude. The person on the phone stated they only sell parts to licensed contractors and seemed annoyed that I was even calling. They asked for the serial number or part number of the failed component, which I had already provided. It's frustrating when customer service behaves like it doesn't care about customers, especially after being a trusted brand like Trane.

This location consistently strives to deliver accurate parts and acknowledges when they can't identify something - they'll actively search for it. I've visited this branch multiple times for my commercial rooftop unit and 10-ton scroll compressor warranty parts, and they've never had an issue. The store is spotless, always well-stocked with necessary components like contractors, relays, caps, and modules.

I've been sourcing parts from this HVAC and Building Automation Systems supplier for several months now, and I've had mostly positive experiences. The staff is generally respectful, knowledgeable, and helpful, often providing assistance in a timely manner. To get the most out of their service, it's best to have your unit or item's serial number and/or mode information readily available. One notable point is that they didn't require us to be licensed contractors for our initial order, which was a pleasant surprise.

I'm impressed with the team at Trane Supply, led by Klein and John. They consistently deliver exceptional service, always taking the time to find the right parts for my needs. Their product knowledge is impressive, and they explain options clearly. What sets them apart is their dedication, patience, and genuine helpfulness – it's rare to find someone so committed. The inventory is extensive, and I usually get what I came for. Pricing is fair, and their speedy service ensures projects stay on schedule.